Overview
Relationship Manager Jobs in Johannesburg, Gauteng, South Africa at Access Bank Plc
Title: Relationship Manager
Company: Access Bank Plc
Location: Johannesburg, Gauteng, South Africa
55 %
BUSINESS:
Ensure Business Profitability and Growth in conjunction with the Operational Banker through retention, attraction, and expansion of customers in portfolio
Ensure approval of customer’s lending needs are met in conjunction with the Operational Banker through high quality applications
Ensure that portfolio is 100% self-funded through the attraction of correctly priced deposits
Successfully close cross and up-selling opportunities received from Operational Banker and own sources. Distribute further leads to internal business partners
Achieve Non-Interest Revenue targets
20 %
RELATIONSHIP AND CLIENT FOCUS
:
Client Engagement by conducting contacted amount of customer visits
Client Satisfaction by ensuring zero valid complaints from customers
Continuously improve turnaround times
Ensure no regrettable customer losses
20 %
RISK FOCUS
Ensuring risk metrics stay within set parameters for the portfolio
Support the Operational Banker in all risk related credit issues by ensuring all applicable due diligence on an application is done in accordance to the laid down credit and risk policies and guidelines of the Bank
AML / KYC adherence
Market conduct/ customer experience adherence
Completion of all compliance training
FAIS adherence – general code of conduct
5 %
PERSONAL DEVELOPMENT OBJECTIVE
Self-development and development identified by manager
Coaching new staff and team involvement
CSI
Policies and Procedures
Adherence to relevant policies and execution of relevant procedures
Business Planning/ Decision Making
N/A
People Management
No direct people management responsibilities
Other Role Elements
Contacts and Business Relationships
Internal:
Business suite staff,
credit and risk staff,
operational support staff
External:
Customers,
professional networks
Requirements
Academic Knowledge:
Relevant degree, FAIS RE5 competent
Foreign Languages:
N/A
Work Experience:
Minimum 10 years general banking experience and
5 years as Relationship Manager in medium/large segment
Skills / Specialized Know How:
General banking experience,
Credit experience a must
Competencies:
Excel,
Word,
Outlook,
Communication,
Teamwork,
Resilient,
Stress tolerance,
High integrity and work ethic,
Customer service centric
Benefits
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
