Overview
Regional Operations Manager Jobs in Johannesburg at Fidelity Services Group
The primary purpose of this role is to oversee and manage all regional banking and processing variances, ensuring accuracy, compliance, and operational efficiency. The position requires proactive investigation and resolution of discrepancies, incident management, and continuous engagement with internal and external stakeholders, including banks, auditors, and senior management. The role is also responsible for maintaining client satisfaction by handling queries professionally and ensuring prompt communication. A key aspect of this role is the consolidation and reporting of critical regional data, implementing process improvements, and ensuring operational consistency across branches. The individual must be highly adaptable, willing to travel, and capable of working under pressure to meet business needs.
Minimum Requirements: 
Matric (Grade 12)
Must be able to function in a stress-full environment with daily challenges
Registered Grade C PSIRA Certificate
Exceptional MS Office computer literacy (Word, Excel & Outlook)
Excellent people management skills
Excellent time management skills
Industry experience required
Own transport and valid driver’s license
Must be willing to travel!
Clear criminal record
Key Performance Areas (not totally inclusive): 
Investigate all regional banking variances and regional processing variances
Report any irregularities to Management
Ensure that all information on incident reports are correct and handled as required, including communication to clients where required
Give clients constant feedback regarding queries
Handling of all queries, incident, and initial investigation reports
Any other reasonable duties/instructions issued by the Regional Manager
Ensure client satisfaction is top priority, all that all client queries are dealt with in a professional manner and timeously.
Ensure all daily reports and statistics are completed and filed correctly
Ensure that all relevant video footages pertaining to incidents are downloaded and saved
Advise Management of flaws in teller processing
Investigate all variances encountered during processing of client deposits and client queries
Keep a proper record of all investigations
Assist with regional audits
Assist with regional appointments and payroll
Managing staff – as branch CLO’s will report to you.
Ensuring consistency with all CLO’s in the province.
Engage with Internal and External Stake holder (the Banks)
Responds to emails from Internal and External stake holder
Review and enhance processes and procedures
Set up and manage the regional dashboard in terms of the auditing standards and requirements
Be available at the spare of the moment to travel to branches in the region should there be any emergencies that arise.
Engage and interact with senior managers at Head office when required
Plan and assist with all training within the region
Engage with the SARB as well internal and external auditors
Be able to travel and assist branches out of the region
Consolidation of information that may be required from branches within the region
Be able to engage with IR and HR
Investigate, Prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries
Represent Fidelity at CCMA when required
Drawing up of Charge sheet and suspension notices for disciplinary enquiries.
Visitation to clients when required
Assist with ad hoc tasks given by your manager
Core competencies: 
Self-development 
Communication skills 
Customer focus 
Teamwork 
Time management 
Be honest and reliable 
Other Personality Attributes:  
Must be able to multi-task
A hands-on person with exceptional time management skills
Must be a team player
Must be honest and reliable, and of good health
Willing to work long hours/overtime due to job requirements
Good interaction skills, bilingual, communication & negotiation skills
Pleasant telephonic mannerism
Portray a professional image
Excellent administration skills
Good writing & reporting skills
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Job Type: Full-time
Application Question(s):
Do you have Matric?
Do you have a valid PSIRA Grade C registered certificate?
Do you have a valid drivers license?
Do you have a vehicle?
Work Location: In person
Title: Regional Operations Manager
Company: Fidelity Services Group
Location: Johannesburg
