Overview
Recruitment Specialist Jobs in Port Elizabeth, South Africa at 呐
Role: Recruitment Specialist
Department: Recruitment
Reporting to: Recruitment Delivery Manager
Location: Port Elizabeth / Cape Town
Job Mode: In-Office
Job Summary / Overview
As a Recruitment Specialist at Teleperformance, you will work closely with the Recruitment Delivery Manager, key stakeholders, and points of contact to manage both high-volume and non-volume recruitment.
Your role is vital in attracting, assessing, and onboarding top talent while ensuring alignment with the Teleperformance DNA and company culture.
This position also includes responsibilities in candidate engagement, recruitment analytics, onboarding, and supporting the continuous improvement of recruitment processes across the business.
Key Responsibilities (include but not limited to):
Talent Acquisition & Sourcing
Proactively source and attract candidates through job boards, social media, networking, and other channels
Post job ads to relevant platforms including job boards, newspapers, and college portals
Develop and maintain a strong talent pipeline to meet ongoing business needs
Conduct job and task analyses to understand hiring needs and job specifications
Collaborate with internal stakeholders to forecast recruitment needs based on business projections
Screening & Selection
Screen resumes and job applications to shortlist qualified candidates
Conduct structured interviews using reliable selection tools and methods
Evaluate candidates’ skills, experience, cultural fit, and potential
Develop interview questions, scoring rubrics, and selection assessments
Coordinate with hiring managers on candidate feedback and decision-making
Onboarding & Candidate Experience
Facilitate a smooth onboarding process for new hires, ensuring a positive candidate journey
Act as a main point of contact throughout the selection process, building strong candidate relationships
Promote Teleperformance as an employer of choice and uphold its reputation as a “Best Place to Work”
Reporting & Analytics
Compile and analyze recruitment data to monitor performance and trends
Deliver recruitment reports and dashboards to stakeholders with actionable insights
Use statistical methods and market data to evaluate industry trends and benchmark recruitment practices
Identify and implement process improvements to drive efficiency and reduce cost-per-hire
Stakeholder Collaboration & Process Improvement
Partner with business leads to align recruitment strategies with organizational goals
Build and maintain strong relationships with internal clients and external recruitment agencies
Ensure recruitment practices align with employment laws and industry best practices
Assist with the training and onboarding of new recruitment team members
Review, write, and implement recruitment procedures to ensure consistency and quality
Qualifications & Experience
Matric / Equivalent (Essential)
Minimum 2 years’ proven experience in bulk/volume and non-volume recruitment within the BPO industry (Essential)
Minimum 1 year of administrative experience
Strong understanding of recruitment metrics, analytics, and talent sourcing strategies
Sound knowledge of employment legislation and HR best practices (Advantageous)
Excellent communication, interpersonal, and organizational skills
Ability to manage high-pressure environments and meet tight deadlines
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Title: Recruitment Specialist
Company: 呐
Location: Port Elizabeth, South Africa
Category: HR/Recruitment (Talent Manager), Business
