Overview
Receptionist (Phinda Mountain Lodge) Jobs in Big Five Hlabisa, KwaZulu-Natal, South Africa at andBeyond Travel
Title: Receptionist (Phinda Mountain Lodge)
Company: andBeyond Travel
Location: Big Five Hlabisa, KwaZulu-Natal, South Africa
&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.
KEY OUTPUTS
Processing reservations from Bateleur House
Ensure all necessary items are ready & waiting before morning meeting at 8am
Checking guests out or in if needed
Controlling Guest’s bills – making sure they are accurate at all times.
Communicating flights and transfers
Guest adventure bookings
Maintain PAN billing systems
Host guests at dinner as per the front of house hosting roster
Ensure all telephone calls and radios are answered timeously
Ensure you are always polite on the radio & telephone
Ensure calls are transferred as requested & that messages are taken properly & passed on to the necessary individuals
Ensure all filing is done daily (staff shop dockets, safari shop dockets & bar dockets) if there is no switchboard on duty on that day.
All feedback forms are processed on the feedback form spread sheet, if there is no switchboard on duty on that day.
Liaise with reservations department on bookings, rates & guest info
Working according to your shift checklist
Accountability for cash and administrative errors
Communicate with staff & other departments about day to day going on’s
Lodge Daysheets – Make sure that all necessary information is on the daysheets & are up to date with the most accurate information.
Doing daysheets ahead in order to plan & coordinate
Doing detailed & accurate handovers with co workers
Maintaining telephone billing systems
Documenting staff visitors
Skills Required
Communication skills – with guests and fellow staff members
Standard of your work must exceed the standard of the lodge
Good organisational ability
Lateral thinking ability
Knowledge Required
Hospitality
Environment
The surrounding communities
The country
Company Knowledge (&BEYOND as well as Foundation)
PanStrat knowledge
Valid South African Drivers licence
Previous Work Experience Required
Experience in the service industry especially in dealing with guests and staff
Previous reception experience an advantage
PERSONAL CHARACTERISTICS
Passionate about guest delight
Able to create new ideas
Able to handle pressure, and still operate effectively
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards
Good interpersonal skills – able to function as part of a team
Attention to detail and initiative
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
This is a permanent live-in position, based on Phinda
Transport to/from leave cycles is the successful candidate’s own responsibility
Please speak with your manager before making your application
