Overview
Quality Team Leader – NUTUN Jobs in Durban, South Africa at Trending Talent Solutions
Job Summary:
Experienced Quality Team Leader with a minimum of 1 year expertise in managing quality assurance teams, particularly within the roadside assistance sector.
Key Skills:
Leadership: Strong ability to lead and motivate a team of quality agents.
Roadside Assistance: In-depth knowledge of protocols and best practices in roadside assistance or car insurance.
Client Relationship Management: Skilled in building and maintaining positive client relationships.
Quality Assurance: Expertise in developing and implementing quality assurance processes.
Account Management: Proficient in managing multiple client accounts and ensuring compliance with service standards.
Problem-Solving: Effective at identifying and resolving quality-related issues.
Key Responsibilities:
Team Management:
Lead and manage a team of quality agents, ensuring daily tasks and objectives are met.
Account Management:
Oversee the quality assurance processes for multiple client accounts, ensuring compliance with client requirements and company standards.
Client Relationships:
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and effectively.
Quality Assurance:
Develop and implement quality assurance protocols and procedures to ensure high standards of service.
Training and Development:
Provide ongoing training and support to quality agents to enhance their skills and performance.
Reporting:
Prepare and present regular reports on team performance, client satisfaction, and quality metrics.
Problem-Solving:
Address and resolve any issues related to quality assurance and client satisfaction.
Qualifications:
Open to existing Team leaders with experience in Quality and roadside assistance sector.
Experience: Minimum of 2 years of experience in a quality assurance role, with at least 1 year in a leadership position.
Matric.
2 years experience in the BPO industry.
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Title: Quality Team Leader – NUTUN
Company: Trending Talent Solutions
Location: Durban, South Africa
Category: Quality Assurance – QA/QC
