Overview
Quality Assurance Specialist Jobs in Cape Town, South Africa at Bullfinch Recruitment
We have partnered with B2
Spin who are on the lookout for a
Quality Assurance
Specialist to join their team in South Africa! About B2
Spin:
We are B2
Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.
To join their vibrant team in the Social gaming business, they are looking for a
Quality Assurance
Specialist that is passionate and meticulous. You will be essential in making sure that their agents operate at the highest level and uphold the highest standards. Their dedication to excellence will be directly impacted by your capacity to evaluate performance indicators and mentor team members, as well as assist in adjusting to changing market trends and obstacles.
Key Responsibilities:
Daily Performance Audits Conduct daily audits of agents’ work across key tasks to assess accuracy, adherence to processes, and overall performance.
Data Analysis & Reporting Track, analyze, and interpret performance data to identify trends, gaps, and opportunities for improvement. Prepare and present weekly and monthly QA reports with insights and actionable recommendations.
Process Monitoring & Enhancement Ensure all procedures align with evolving fraud detection trends and operational needs. Regularly review and refine handling processes to maintain industry best practices.
Coaching & Development Provide structured
feedback and coaching
to agents, fostering a quality-driven mindset. Assist in developing targeted training programs based on QA findings.
Documentation & Compliance Maintain and update QA guidelines and operational procedures to ensure accessibility and consistency. Ensure regulatory and internal compliance standards are upheld across all processes.
Training & Onboarding Conduct training sessions for new hires, introducing them to quality standards, company policies, and gaming-specific processes. Qualifications &
Experience:
Bachelor’s degree in Business, Gaming Management, or relevant field (or equivalent experience). Experience in a  QA role  within the gaming industry. Strong
analytical skills
with the ability to interpret and present data effectively. Excellent
communication
and coaching skills to provide structured feedback. Familiarity with  fraud detection trends  and best practices in the gaming sector. Proficiency in  MS Office, QA tools, and reporting platforms .
Attention to detail
and a strong commitment to
quality assurance
.
Flexibility
to work on a shift pattern which may be
inclusive
of Weekends, Nights and Holidays.
What We Offer:
Competitive salary
+ Incentives. Growth opportunities within a rapidly expanding company. Work in a Â
dynamic
and
innovative
social gaming  environment.
Professional development programs
and training. Exclusive industry perks, events, and gaming-related activities. If you’re passionate about  ensuring high-quality standards, driving process improvements, and working in a
fast-paced
gaming environment ,
apply now
to be part of our team!
Title: Quality Assurance Specialist
Company: Bullfinch Recruitment
Location: Cape Town, South Africa
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector)
