Overview
Quality Assurance (QA) Analyst – Call Center (Sales) Jobs in Johannesburg, Gauteng 2169 at Exclusive Essentials
We’re Hiring: Quality Assurance (QA) Analyst – Call Center (Sales)
Company: Exclusive Essentials
Working Hours: Monday to Sunday, 08:00 AM – 05:00 PM (Rotational days off)
Location: Rosebank
Remuneration: R7,500 + Commission
Position Type: Full-Time
Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center. We’re looking for a detail-oriented individual with a passion for quality, performance, and coaching.
Key Responsibilities:
Monitor and evaluate sales calls for quality and compliance
Conduct one-on-one feedback and coaching sessions with agents
Support team leaders in performance improvement and discipline enforcement
Generate and present quality reports and performance statistics
Contribute to the development of QA tools and processes
Requirements:
2+ years of QA experience in a sales call center environment
Ability to work under pressure and meet deadlines
Strong attention to detail and high accuracy
Excellent coaching and communication skills
Ability to instill discipline and uphold standards
Proficient in Microsoft Excel (data analysis, charts, reports)
Confident in generating and presenting performance stats
What We Offer:
Base Salary: R7,500 + Commission
Energetic and supportive work culture
Growth and learning opportunities within the business
Job Type: Full-time
Pay: From R7 500,00 per month
Work Location: In person
Title: Quality Assurance (QA) Analyst – Call Center (Sales)
Company: Exclusive Essentials
Location: Johannesburg, Gauteng 2169
Category:
