Overview
Quality Assurance Consultant Jobs in Sandton, Gauteng at Dis-Chem Life
Dis-Chem Life is looking for a Quality Assurance Specialist who will monitor service and sales calls to assess consultant behavior, technical accuracy, sales and service performance, and compliance to company policies and procedures.
CANDIDATE PROFILE
Matric
Clear Criminal and Clear Credit Record
FAIS Accredited/RE5 Advantage
REQUIREMENTS
3-5 years’ experience
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Focus on quality and customer service
Exceptional listening and analytical skills
A keen eye for detail
The ability to consistently identify mistakes across multiple assessments
Documenting and reporting product or service quality levels
Developing and implementing standards for assessment
Communicating with other team members to solve problems
Solid time management skills
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (Intermediate Word, Basic Excel)
Bilingual is a must
Must have own or reliable transport, will be required to work later shifts and alternative Saturdays
COMPETENCIES TO BE DEMONSTRATED ON THE JOB
Have a nature caring nature towards customers
Must be energetic, self-managed, self-motivated, target driven
Must demonstrate willingness to go the extra mile and deliver / exceed expectations [looking for individuals who have been recognized for this behavior
Must be organized and detail oriented
Ability to follow systems and procedures
Assertiveness, owner mind set and emotional maturity
Should encourage and promote team energy, company values and culture positively and strong work ethic
Good judgement and decisiveness
Self-awareness and taking accountability / ownership
Must be Pro-active, reliable and apply good judgement
Job Type: Full-time
Expected Start Date: 2025/06/01
Title: Quality Assurance Consultant
Company: Dis-Chem Life
Location: Sandton, Gauteng
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