Overview
Quality Assurance Analyst/Call Centre – EST/Remote Jobs in South Africa at ISTA Personnel Solutions
Position: Quality Assurance Analyst (Call Centre) – EST hours (Remote)
ISTA Personnel Solutions South Africa – we are a global BPO company, partnering with a USA-based client in the Healthcare sector, who is urgently seeking a Quality Assurance Analyst.
We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset.
PLEASE NOTE:
Working Hours:This role requires you to work USA hours Mon – Fri from 9am to 6pmEST(16h00pm to 01h00am South African time. These working hours are subject to change depending on daylight savings)
Work Environment:This is a remote role for South African Citizens only.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution (UPS, Solar, Generator) is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Requirements
At least 1 year Quality Analyst experience
Healthcare process background
Excellent verbal and written communication skills
Excellent attention to detail
Able to learn process and audit tasks/calls for multiple functions
Able to identify quality trends and performance opportunities and articulate findings
Should be familiar with auditing US team members
Comfortable giving feedback to the US team members
If you are not contacted within 14 working days, please consider your application unsuccessful.
Title: Quality Assurance Analyst/Call Centre – EST/Remote
Company: ISTA Personnel Solutions
Location: South Africa
Category: IT/Tech (Data Analyst, Technical Support)
