Overview
Quality Assurance Agent Jobs in Durban, South Africa at Talksure
Talksure has a fantastic opportunity for
Quality Assurance
Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or patterns that may be occurring Filter information regarding non-compliance to QA Team Leader Document and maintain scorecard on all assessments conducted Ensure that you meet quantity and quality of calls listened to Random call audits when required MINIMUM QUALIFICATIONS AND EXPERIENCES  Grade 12 – which must be presented at interview stage Must have at least 1 Year
Quality Assurance
(QA) experience within a contact centre  Computer literate – excel skills CHARACTERISTICS OF THE REQUIRED CANDIDATE Strong administration skills and high
attention to detail
Ability to communicate on all levels Proactive , punctual, and reliable Well-presented and well spoken Works effectively within a variety of situations Planning and organisational skills Understands the importance of confidentiality Ability to provide concise, well written feedback Excellent listening skills Deadline oriented and ability to work well under pressure Salary:
Market relate d NB:
Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
Title: Quality Assurance Agent
Company: Talksure
Location: Durban, South Africa
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector)
