Overview
Quality Analyst Jobs in Cape Town, South Africa at Telebest
Responsibilities
Evaluate and analyze the performance of our customer care team from a quality perspective.
Provide insightful analysis, feedback, and recommendations to improve customer service levels.
Identify process and agent opportunities to enhance service delivery and exceed customer expectations.
Maintain a keen eye for detail to ensure accuracy and compliance with established protocols.
Utilize your expertise in fintech fundamentals to support the team’s proficiency.
Foster effective communication and collaboration within the team to achieve collective goals.
Leverage your exceptional listening and analytical skills to identify areas for improvement.
Utilize MS Office, particularly Excel, to compile and present comprehensive reports
Qualifications
Strong knowledge of customer care processes and techniques.
Proficient in written and verbal English language skills.
Exceptional attention to detail and the ability to identify process and agent opportunities.
Experience with fintech fundamentals is highly desirable.
Excellent oral, written, and interpersonal communication skills.
Solid understanding of MS Office, with a focus on Excel.
Demonstrated ability to thrive in a team-oriented environment.
Minimum of 1 year of prior experience in BPO, Quality Assurance, or Audit.
Prior experience in customer care within the fintech industry is a plus.
Title: Quality Analyst
Company: Telebest
Location: Cape Town, South Africa
Category: Entertainment & Gaming (Customer Service Rep)
