Overview
Property Admin Supervisor Jobs in East London, South Africa at SKG Properties
We are looking for an experienced Property Administrator who will be responsible for supervising and planning the billing and collections operations.
The successful candidate will be key in establishing and maintaining effective and cooperative working relationships with customers, facility managers, and property operation teams.
In addition to maintaining oversight on the clerical team, the prospective candidate will also be responsible for their own portfolio of buildings, which will encompass the full administrative function from lease onboarding to accounts payable and cash book reconciliation.
This position is highly visible and requires a strong leader with the ability to prioritize, plan, and supervise the clerical team.
RESPONSIBILITIES
Oversee and streamline billing processes.
Ensure month-end closing of the billing group functions.
Maintain and implement quality assurance for all processes.
Respond and mitigate billing escalations.
Upload tenant charges into MDA and reconcile to the accounting system.
Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
Ensure invoices are uploaded to third-party bill systems on time and accurately.
Observe and adhere to established processes, procedures, policies, and guidelines.
Team building and training.
Assist with AR related special projects as necessary.
Weekly and monthly ledger reconciliations, aging review, and reporting to direct supervisor.
Review monthly delinquency notifications to operations team.
Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
Provide excellent and considerate customer service to external and internal customers.
Meet defined department goals and collection metrics.
Provide weekly/monthly detailed collection status to management.
Property administration for own portfolio:
Leasing administration, billing, and receipts/refunds
Tenant collections
Tenant relations
Accounts payable/receivable (debtors and creditors) and cash book reconciliations
REQUIREMENTS
Grade 12
Relevant diploma in property management field advantageous
2-3 years in a similar role
Property industry and utilities experience essential
Experience in customer service
SAGE/MDA experience advantageous
SKILLS
Ability to work as part of a team
Friendly, helpful, and service-oriented
Excellent communication skills, written and verbal
Planning, organizing, and time management
Deadline driven and achievement-oriented
Ability to work under pressure to tight deadlines
Psychometric tests are required to be undertaken by shortlisted candidates.
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Title: Property Admin Supervisor
Company: SKG Properties
Location: East London, South Africa
Category: Administrative/Clerical, Management
