Overview
PROFESSIONAL ICT Level 2 Support Web Application, System, Training Jobs in Centurion at AVBOB
We are looking for a highly motivated, resourceful individual strong work ethic to join our ICT Service Desk team.
You should have experience in managing multiple incidents, requests and problems. Microsoft 365 knowledge, and a good understanding of windows installation, software and database management systems. Solid experience in managing SLA and Customer Feedback.
You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance
Delivering 1st-line support service on the calls received via the active service desk, receiving incidents and service requests from various mediums including, walk-ins telephone and email. Troubleshoot to identify, assess and resolve software/hardware and application-related faults within set Service Level Agreement.
Logging calls with detailed and accurate information on the active service desk, prioritising them while ensuring to have a clear understanding of the problem.
Provide first time call resolutions.
Track all outstanding queries, and ensure they are resolved within specified SLA.
Escalate complex issues to higher-level support teams as needed and collaborate with them.
Attending system-related meetings when required for input and advice purposes and provide feedback to supervisor and team.
Good understanding of Web Application System and monitoring, identify the latest business trends for support purposes and report these to the supervisor.
Assist with the documentation of knowledge base and providing required training to customers.
Grade 12
IT Diploma or A+ and N+
5 years of experience in the first line support
Microsoft 365 Fundamentals (MS-900) Or MSCA/ MSCE/ MD-100/ MD-102
Minimum of 3-5 years’ experience in IT Service Desk First Line Support.
ITIL V4 Certificate
Good interpersonal and communication skills
Valid driver’s license
Title: PROFESSIONAL ICT Level 2 Support Web Application, System, Training
Company: AVBOB
Location: Centurion
