Overview
Product Support Service Representative (PSSR) Global Grade 10 Jobs in Isando, Gauteng at Barloworld Equipment
Key Output
Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
Proactively assess, clarify, and validate customer needs on an ongoing basis
Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
Assist with quotes for parts, service, and equipment management solutions
Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
Responsible for Marketing after sales products and services
Liaison Between Barloworld and Key Customer accounts ,Business Planning and / Budgeting Planning
Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
Use Salesforce to load all sale opportunities , customer meetings and calls, and machine inspections.
Compile and submit a monthly report with forecasts attached to management
Complete machine inspections and undercarriage inspections as per required targets.
Forecast undercarriage replacements and advise the customer.
Discuss machine and undercarriage inspection reports regularly with customers
Responsible for selling Caterpillar marketing initiatives
Parts quotations followed up and converted into sales ,Promote part sales through service
Achievement of Targeted Budget and Effective Expenses Management
Achievement of Operations and customer monthly KPI’s
Qualification, Experience and Competencies
Matric/Grade 12
Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
5 years Caterpillar experience as an artisan
B. Tech Sales/Marketing Diploma or Certificate – preferable
Workplace Competencies Business development skills and knowledge
Sound business communication skills (Managerial and technical report writing critical in role)
Sound technical knowledge of product brands, Sound business communication skills
Basic financial management skills, PC and Microsoft Office knowledge
Behavioural Competencies: Relations skills, Problem solving ,Analysis and Attention to detail
Listening, Influencing and Negotiation
Title: Product Support Service Representative (PSSR) Global Grade 10
Company: Barloworld Equipment
Location: Isando, Gauteng
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