Overview
Product Support Manager – Africa Optimized Mill Lining Jobs in Centurion at Metso Outotec
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 04/11/2025
We are seeking a Product Support Manager to join our regional Optimized Mill Lining Product Support team.
Metso is a leading firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
The Optimized Mill Lining product group is responsible for the offering and solutions that create and continuously improve customer value by combining Mill Lining products, value added services, and tools, digitally enabled information, and product and customer process expertise.
In this position, you will report to the Head of Optimized Mill Lining Product Support
This position is mainly based in Centurion office in South Africa
TEAM YOU BELONG TO
The Optimized Mill Lining product group is responsible for the offering and solutions that create and continuously improve customer value by combining Mill Lining products, value added services, and tools, digitally enabled information, and product and customer process expertise.
WHAT YOU WILL DO
The product support in Optimized Mill Linings should act as the primary link among Market Area / End Customers, Business Line specialists and Supply Chain. The Product Support should provide extensive product and application knowledge within workgroups to find value added solutions. The key accountabilities and responsibilities are:
Support Technical Sales Support (TSS)/Market Area (MA) to identify the customer’s objectives and get the appropriate value addition / sales arguments for the solutions through to the customer
Visit customers to support TSS/MA when required. The position involves up to 30% of travel
Identify opportunities for liner design application and optimization, including selection of material, profiles, liner size and layouts
Take ownership, following customers for longer period, developing detailed knowledge
Follow-up on results and monitor what we predict and reach, wear and mill performance
Utilize results from wear analysis and simulations, cooperating with Value Creation and Application Support to give performance guarantees, show value and promote solutions to MA and customers as required
Support quality / warranty claims investigation and resolution, involving related teams
Support the making of reference cases. Pro-actively setting up the optimization projects in a way that allows us to use the experiences from a project and success stories to support our future business
Support development and conversion to performance-based Life Cycle Services (LCS) concept, including shared risk/reward models
Execute MLB product strategy for sales growth and profitability with MA in the defined area
Develop and implement strategic and tactical local plans consistent with the global MLB strategies
Monitor industry trends and customer feedback to stay ahead of market needs and competitor strategies
Translate market insights into actionable strategies to boost product positioning and customer retention
Ensure fulfillment of all QEHS rules and regulations of Metso and Customers
WHO YOU ARE
Matric (Grade 12)
BSc. or MSc. in Metallurgy, Process, Mechanical Engineering, or a related field
Minimum 5 years proven track record in mill lining products, business operations, exposure to technology and services for mining and leadership
Familiarity with grinding processes, relining procedures, and maintenance
Comprehensive product and application expertise, with a focus on solutions
Exceptional service orientation with the autonomy to lead or collaborate within diverse teams.
Show a high level of communication and customer service skills
Full working proficiency in English
Have a strong focus on safety, built on transparent and open communication
Have the ability to travel as required by Motor Vehicle or Commercial Flights up to 30% of time
HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE
Ability to deliver technical reports, training, presentations as required with a high degree of professionalism
Ability to work independently in a high-pressure environment
High level communication skills
Ability to work as part of a team and foster a team approach to customer service, while sharing market area service responsibilities with other Engineers and Technicians
Ability to share responsibility in building long term customer relationship
Reliable, ethical and professional
WHAT’S IN IT FOR YOU
An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
Compensation and rewards – Global incentive program tied to business and performance targets
Hybrid working possibilities – While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
GET IN TOUCH
Want to rise above the possible with us?
Go to our website www.metso.com, click on careers and start your application
How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
Title: Product Support Manager – Africa Optimized Mill Lining
Company: Metso Outotec
Location: Centurion
