Overview
Product Specialist; Capability – Platform Jobs in Johannesburg, South Africa at FNB South Africa
Position: Product Specialist (Capability – Payment Platform)
Overview
A motivated Product Specialist / Capability Specialist is required to support the Payments Platform team in delivering modernisation initiatives. The role supports the Technical Product Manager and delivery teams by enabling feature delivery within the new target architecture, documenting processes, monitoring platform performance during transition, and building capability in modern payment technologies. It provides exposure to payments platforms, APIs, regulatory and compliance considerations, and day-to-day platform operations.
It offers hands-on involvement in legacy-to-modern transformation within a banking environment and is suitable for individuals looking to develop technical and product expertise while progressing toward senior product or capability leadership roles.
Responsibilities
- Support Capability Delivery:
Define and prioritise user stories/features for modernisation phases (e.g., API enablement, real-time capabilities, ISO 20022 readiness, legacy decoupling). Participate in backlog grooming, sprint planning, and Agile ceremonies; support incremental delivery of modern components. - Requirements Gathering & Analysis:
Collect and document business, operational, and technical needs related to modernisation/enhancements of payment capabilities. Translate needs into clear specifications for engineering teams. - Platform Monitoring & Support:
Track key platform health metrics, transaction success rates, and operational KPIs. Investigate and resolve production issues with engineering, operations, and support teams. Report metrics for legacy and modern environments and assist in issue resolution during phased rollouts and cutovers. - Documentation & Knowledge Management:
Maintain/update capability documentation, including process flows, API specs, migration guides, capability matrices, and transition playbooks; contribute to knowledge sharing across teams. - Testing & Validation:
Support UAT, regression, and validation for modernisation releases (new APIs, real-time flows, tokenization/security enhancements). Ensure releases meet quality, compliance, performance, and stability standards across old/new systems. - Stakeholder Coordination:
Act as a point of contact for day-to-day queries from operations, compliance, risk, and business teams. Facilitate communication between product, engineering, and support functions. - Market & Modernisation Awareness:
Research payment modernisation trends (cloud-native design, ISO 20022 benefits, real-time rails, fraud prevention in instant payments) and provide basic insights to inform discussions. Identify opportunities to enhance platform usability, efficiency, or compliance; participate in retrospectives and process optimization initiatives. - Continuous Improvement:
Identify opportunities to enhance modernisation processes, reduce technical debt, or improve usability in the evolving platform.
Qualifications
- Bachelor’s degree in business, Finance, Computer Science, Information Systems, Economics, or a related field (preferred).
- At least 2 years in fintech, banking and payments.
- Experience in product support, business analysis, operations, or a technical/analytical role with exposure to payment system projects (including legacy support or initial modernisation phases).
- Experience with SQL, data analysis tools, or basic API testing.
- Basic understanding of payment flows, legacy vs. modern architectures (e.g., API-first, real-time vs. batch), and standards like ISO 20022. Familiarity with Agile tools (Jira, Confluence).
Closing date: 21/07/26. All appointments will be made in line with the organisation’s Employment Equity plan. The organisation supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis; information will be kept confidential unless required by law to disclose to other parties.
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Title: Product Specialist; Capability – Platform
Company: FNB South Africa
Location: Johannesburg, South Africa
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