Overview
Pro Center Solutionist Jobs in Brooklyn Hts, OH at Virginia Tile Company
Come Join Us!
Virginia Tile Co is an industry-leading wholesale distributor of full-spectrum residential and commercial tile products. We were founded in 1928 and have facilities located in 10 states. We celebrate a culture of collaboration, innovation, inspiration, and service.
Bringing design to the surface. Check us out: https://virginiatile.com/
Job Summary
The Pro Center Solutionist is an entry-level customer-facing position responsible for delivering an exceptional customer experience while supporting sales growth within the Pro Center. This position manages customer transactions, provides product guidance, maintains merchandising standards, and supports the overall appearance and functionality of the Pro Center.
The Pro Center Solutionist will also build and manage a book of business by developing relationships with local contractors, installers, remodelers, and other customers. This position executes sales strategies provided by Sales Leadership, supports product knowledge and customer appreciation events, and works cross-functionally with Customer Service and Warehouse teams to ensure accurate and timely order fulfillment.
Depending on the location and business needs, this position may also perform warehouse and material-handling functions to support daily operations.
ESSENTIAL FUNCTIONS
- Customer Support & Sales Growth
- Handle customer transactions, including order entry, product questions, product selections, and payments.
- Provide product guidance and educate customers to support proper product selection and use.
- Engage with customers to identify needs, provide solutions, and drive incremental sales within the Pro Center.
- Develop and maintain relationships with local contractors, installers, remodelers, and other customers to generate new business opportunities.
- Build and manage a book of business and execute targeted sales strategies provided by Sales Leadership.
- Gather customer feedback and identify opportunities to improve the customer experience and drive sales.
- Host and support product knowledge sessions, vendor spotlights, and customer appreciation events to increase customer engagement and sales.
Pro Center Operations & Merchandising
- Maintain a clean, organized, stocked, and customer-ready Pro Center.
- Maintain shelves, labels, signage, displays, and product information to ensure an appealing and accurate presentation.
- Follow established planograms and assist with product placement and merchandising initiatives.
- Maintain storage locations and appropriate par levels for high-moving products.
- Coordinate product replenishment with Warehouse associates and stock shelves once product is received.
- Own the overall condition, organization, and appearance of the Pro Center.
Product Knowledge
- Participate in ongoing product, installation, and sales training to maintain current product knowledge.
- Assist with vendor sessions, product spotlights, displays, and other product education activities.
- Develop knowledge of tile products, applications, installation requirements, and related solutions to effectively assist customers.
Performance, Systems & Reporting
- Track customer interactions, product trends, and sales activity to identify opportunities for growth.
- Utilize company systems to accurately enter and maintain customer, order, product, and sales information.
- Monitor individual performance and sales activity in accordance with established scorecard expectations.
- Execute sales initiatives and performance objectives established by Sales Leadership.
Cross-Functional & Warehouse Support
- Work closely with Customer Service and Warehouse teams to ensure accurate and timely order fulfillment.
- Support order fulfillment, inventory activities, product movement, and other distribution center functions as needed.
- Perform basic inventory counts and assist with maintaining inventory accuracy.
- Safely handle and move products and materials as required.
- Support other distribution center activities when business volume and staffing needs allow.
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent.
- State driver’s license with a satisfactory DMV record.
- Customer facing or retail experience required.
- Retail or product knowledge experience preferred.
Physical Requirements
- Regularly lift and move 10 to 50 pounds and occasionally up to 70 pounds. Occasional standing, walking, and bending throughout the day.
Ready to build something great? Apply today and grow your career with Virginia Tile!
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Application Question(s):
- Tell me about a time you helped a customer who wasn’t sure exactly what they needed. How did you identify the right solution for them?
- Describe a situation where a customer was unhappy with an order or service issue. What steps did you take to resolve it?
- What experience do you have working in a warehouse or handling inventory?
- Describe a time you had to quickly become knowledgeable about a product or service in order to help customers.
- Have you ever recommended additional products or services to a customer to improve their project or purchase? What was the result?
- If you noticed a discrepancy between what was ordered and what arrived in a shipment, how would you handle it?
Ability to Commute:
- Brooklyn Hts, OH 44131 (Required)
Work Location: In person
Title: Pro Center Solutionist
Company: Virginia Tile Company
Location: Brooklyn Hts, OH
Category:
