Overview
Portuguese Speaking Customer Service Agent Jobs in Pretoria, Gauteng 0062 at WNS Global Services
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Associate role is to support the proactive and reactive retention of customers wanting to cancel their service contracts by doing the following:
Calling customers to find out if they were happy with a service, they received at retailors
Escalate to retailers or CRC if the customer complains about the service or mechanical faults
Verify and update customers details
Update leisure interest of customers
Qualifications
Essential
Matric
Fluent in English
Fluent in Portuguese
Contact Centre qualification
Computer literacy in order to operate customer related information systems
Knowledge on the automotive industry
Additional Information
NB Fluent in Portuguese
Title: Portuguese Speaking Customer Service Agent
Company: WNS Global Services
Location: Pretoria, Gauteng 0062
Category:
