Overview
Pipeline – Inbound Call Centre/Customer services Jobs in Johannesburg, South Africa at Isilumko Staffing
Position: Pipeline – Inbound Call Centre / Customer services (3-month contract)
One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.
Qualifications and experience:
Matric
No less than 2 years’ experience within banking / financial services customer care / inbound call centre
BCOM – Banking / Finance / Accounting / Auditing / Investments / Economics
Clear credit record
Clear criminal record
Willing to work rotation shifts (8am – 5pm / 9am – 6pm / 10am – 7 pm). Alternate on Saturdays / Public holidays
Basic and incentive
Skills:
Communication
Negotiation
Objection handling
Customer service
Relationship building
Key performance areas:
Attend to customer credit card queries
Resolve queries in a timeous manner
Overcome client objections
Work towards reaching target
Title: Pipeline – Inbound Call Centre/Customer services
Company: Isilumko Staffing
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk, Finance & Banking
