Overview
Payroll Customer Success Manager Jobs in South Africa at Tbwa Chiat/Day Inc
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out  to learn more or if you’re interested in adding to the mission, scroll down toapply now.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balanceinnovationwith genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
This is anexcitingopportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll (PAY) Customer Success Manager. As part of our Global Payroll Team, you will play a critical role as a trusted advisor and advocate for our customers in the payroll domain.
In this role, you will not only focus on building and nurturing strong, long-term relationships with customers but also have theunique opportunityto help shape, fine-tune, and improve Remote’s payroll products. By collaborating across departments—such as Product, Engineering, and Implementation—you will directly contribute to the ongoing development and success of our payroll solutions.
Your abilityto foster trust, deliver value, and drivecustomer engagementwill preserve existing business and help transform our customers into life-long partners, enabling their success on a global scale.
What you bring:
Extensive expertise in customer-facing roles within the international Payroll/HR tech space, ideally in a payroll product and tech-focused environment.
Strong knowledge of global payroll software, systems, and tools, with an understanding of HR/payroll compliance and regulations.
Proven ability to onboard, grow, retain, and develop customer relationships, drivingcustomer satisfactionand success.
Skilled in building strong relationships with key stakeholders across all levels of customer and internal organizations to align on business goals.
Experience leading and executing cross-departmental projects, with solid organizational abilities to manage multiple priorities and complex projects simultaneously.
Strongproblem-solving skillswith a proactive approach to resolving customer issues and delivering tailored solutions.
Excellent verbal and writtencommunication skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliverimpactfulpresentations or product demonstrations.
Passion for identifying opportunities to optimize customer experience, including introducing additional features or services that align with customer needs.
Adept at monitoring account health by analyzing usage metrics, identifying gaps, and implementing strategies to ensurecustomer retentionand satisfaction.
Self-driven and autonomous, with the ability to take ownership of tasks, work independentl…
Title: Payroll Customer Success Manager
Company: Tbwa Chiat/Day Inc
Location: South Africa
Category: IT/Tech
