Overview
Payment Operations Analyst Jobs in Cape Town, South Africa at MoonPay
About Moon Pay
Hi, we’re Moon Pay. We’re here to onboard the world to Web
3.
Why?Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.
What we do
We’re the leading infrastructure company in Web
3. This means we offer our partners everything from payment solutions (we call them ‘Ramps’) to minting software for digital collectibles, like NFTs. And over20 millionpeople around the world now trust our products — just take a look on Trustpilot.
We’re also big on collaborations. And we’ve worked on stunts, drops, and partnerships with some of the world’s most prestigious andforward-thinkingbrands.
But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we’re working hard to continually improve it and to strive for perfection.
So whatever your background, we’re sure there’s something for you here.Come help us build the future of Web3 and digital ownership.
About the Opportunity
We are seeking a Payment Operations Analyst to ensure that we provide the simplest, fastest and most trusted payments experience for our customers and partners.
As a Payment Operations Analyst, you will:
Support Operational Excellence
Investigate discrepancies in bank and crypto accounts, provider balances, and transaction records
Monitor delivery performance of banks and payment providers against Service Level Agreements (SLAs) and escalate deviations as needed
Collaborate with internal teams to define and monitor KPIs, ensuring alignment with operational goals
Leverage data visualisation tools to develop monitoring systems and track performance metrics across payment rails and systems
Access broad data sources (e.g., systems, rails, bank accounts, revenue, and cost centers) to measure impact, adoption, and efficiency effectively
Process customer payouts for certain currencies and payment methods
Monitor performance of all payment partners and provide regular input into partner performance and problem areas for Payment Partnerships
Optimise Revenue and Processes
Work withcross-functional teams(product, engineering, compliance) to identify and implement opportunities for revenue optimisation andprocess improvement
Analyze payment trends, transaction errors, and loss patterns to provide actionable insights that drive operational efficiency and financial outcomes
Contribute to operational readiness and the launch and scaling of new payment methods, focusing on maximizing revenue opportunities and minimising friction for customers
Develop and implement advanced reporting to provide real-time insights into payment trends and operational performance
Collaborate on integration projects as a key stakeholder in engineering sprints, ensuring alignment with operational priorities
Enhance Customer Experience
Ensure payment processes are designed with the customer in mind, focusing on reducing failures and resolving issues quickly
Support the implementation of new payment methods and integrations, working closely with product and engineering teams to ensure seamless rollouts
Design user-centric workflows and reporting tools to identify and address customer pain points in real-time
Collaborate with Treasury teams to improve fund management and paymentprocess efficiency
Engage closely with the Customer…
Title: Payment Operations Analyst
Company: MoonPay
Location: Cape Town, South Africa
Category: IT/Tech, Finance & Banking
