Overview
Patient Communication Concierge Jobs in Home Based at Nudental
Full Job Description
About Us: Leadease Ltd specialises in providing professional call centre services to leading private dental clinics across the UK. We’re passionate about excellence, outstanding patient experiences, and supporting our partners’ growth by efficiently managing and converting leads.
Role Overview: We’re looking for enthusiastic and dedicated Call Centre Operatives based in South Africa who will operate remotely on UK working hours. Your primary responsibility will be calling potential patients from provided CRM leads, ensuring appointments are booked effectively, payments are processed securely, and patients experience a friendly, professional, and informative interaction.
Key Responsibilities:
Proactively call prospective patients from CRM databases.
Manage leads effectively, ensuring accurate information capture and timely follow-up.
Schedule patient appointments for dental practices, maximizing conversion rates.
Process payments securely and accurately over the phone.
Provide excellent customer service and build rapport over the phone.
Maintain accurate and detailed records of calls, conversations, payments, and outcomes.
Liaise professionally with dental practice teams as needed.
Requirements:
Excellent verbal communication skills in English (UK accent neutral or clear English accent preferred).
Previous experience in a remote call centre or customer service role highly beneficial.
Strong organisational and CRM management skills.
Reliable, self-motivated, and comfortable working independently.
Familiarity with UK dental or healthcare services is advantageous but not essential.
Stable internet connection and a quiet working environment at home.
What We Offer:
Competitive remuneration.
Full training provided.
Friendly and supportive remote working culture.
Opportunities for personal development and career advancement.
How to Apply: If you’re enthusiastic about customer care and want to be part of a supportive and innovative team, we’d love to hear from you.
Apply today by sending your CV and a brief introduction explaining why you’re a great fit for this role.
Job Type: Full-time
Pay: From R8Â 000,00 per month
Experience:
Customer service: 2 years (Required)
Administrative : 2 years (Preferred)
Language:
English (Required)
Work Location: Remote
Application Deadline: 2025/07/07
Reference ID: Dental Communication Ninja
Expected Start Date: 2025/06/30
Title: Patient Communication Concierge
Company: Nudental
Location: Home Based
Category: