Overview
Passenger Vehicle Service Advisor – Northcliff Jobs in Randburg, South Africa at Select Motor Recruitment
Location: Randburg
Remuneration:
R12 600.00 Basic (Negotiable for strong candidate)
Incentive + Medical Aid 50/50 + Provident Fund
Purpose of The Job
Our Client, a Dealership for a well-known passenger vehicle brand requires an experienced Service Advisor to join their Team.
Duties:
Following up with orders and parts requirements on all current and future jobs
Responsible for the total customer handling process in the service and repairs area
Achieve high level of customer satisfaction and confidence to increase loyalty and trust
Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
Build and maintain a positive service image amongst customers
Handle all customer requirements by offering alternative repair solutions and pricing options
Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
Must be able to handle all customer complaints and issues up to a certain level
Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity
Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
Follow-up after the service / repair to ensure the customer is satisfied with the work done
Maintain positive relationships with customers to ensure repeat and referral business
All general administrative duties for the workshop and/or service department
Requirements:
Min 3-5 years’ relevant experience within the motor industry at dealership level, in the same or similar role as Service Advisor
Team player, friendly and energetic
Self-Motivated
Target/Goal driven,
Extremely good with client relationships (Excellent Customer Service)
Strong Administration skills
Motor Industry experience ESSENTIAL!
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Thursday 17 April 2025.
Title: Passenger Vehicle Service Advisor – Northcliff
Company: Select Motor Recruitment
Location: Randburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Client Relationship Manager, Bilingual)
