Overview
Ops Manager: Operations Jobs in Centurion, South Africa at BCXP
Manages and controls the resources required to deliver the contracted services to clients by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes.
Key Deliverables / Primary Functions
Seek effective business solutions and organises their implementation through improvements in information systems, data management, processes/procedures, organisation and equipment.
Translating customer requirements into working instructions for Delivery.
Managing customer ICT related contract and SLA renewals.
Managing incident, process and customer request and coordination with technical team to ensure that quality services are delivered about the agreed SLA.
Providing detailed performance or incident reports as per an agreed schedule in the SLAs (or on request).
Liaises regularly with service providers and users to review and improve performance against SL.
Planning, managing and overseeing DWM projects implementation to ensure on time delivery.
Management of Office ICT Infrastructure at the main BCX Office and Disaster Recovery site.
Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility, and reviews them regularly for effectiveness and efficiency.
Building and maintaining customer relations and satisfaction, through frequent visits,communicationand timed feedback.
Managing relations with the service providers and the SLA’s that may affect the quality of ICT service we deliver to our customers.
Analyzing risks and keeping the risk register updated.
Build and maintain flight plans to ensure effective service delivery and growth.
Producing and sharing with the technical team the service improvement plans.
HR management of the team.
Core Functional Skills & Capabilities
Microsoft Office
Hardware Troubleshooting
Analytical andProblem Solving
Customer RelationshipManagement (CRM)
Core Behavioural Competencies
Job Match
Leading and supervising
Analysing
Presenting and Communicating information
Applying expertise & Technology
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or relevant certification OR Grade 12 (NQF4) and 5 years’ experience.
Experience
3+ years’ experience in DWM Services and Operations or 5+ years’ experience in DWM Services and Operations. Specific and relevant Customer Experience will be advantageous.
Level of Engagement & Span of Control
Span of Control:28
Level of Engagement:Interact directly with internal & external clients.
Special Requirements / Employment Condition
Ability to work extended /long hours as and when required.
Drivers Licence and Reliable Vehicle – both required.
#J-18808-Ljbffr
Title: Ops Manager: Operations
Company: BCXP
Location: Centurion, South Africa
Category: IT/Tech, Management
