Overview
Operations & Strategy Leader Jobs in Cape Town, South Africa at ELCB Information Services (Pty) Ltd
Provide operational leadership for Air Traffic Services at Cape Town International Airport and associated Flight Information Regions (FAJA/FACA). Implement regional strategy, manage office priorities, document production, meet governance, and quality assurance.
- Lead design, implementation, and management of the Air Traffic Service Centre/Unit business plan.
- Develop aviation safety strategy including governance and service management capabilities.
- Ensure achievement of regional and overall ATNS business strategy.
- Prioritise work, manage meetings, and maintain quality assurance.
Customer Service Consultant
- Deliver excellent customer service, resolve queries efficiently, and ensure seamless customer experience.
- Provide accurate information and solutions to customer queries.
- Identify and convert sales opportunities by offering relevant products / services.
- Contribute to achieving customer service and performance targets.
- Minimum 3 years’ experience in a customer service environment.
- Excellent customer service and interpersonal skills.
JSM Business Services Analyst
- Interpret financial data and operational information to make fast decisions.
Contract System Management Specialist
- Accurately capture, maintain, and update all contract metadata including key dates, financial values, and stakeholder information.
- Proactively monitor contract expiry dates and initiate renewal processes to prevent operational or service disruptions.
Software Delivery Lead
- At least 3 years’ experience shipping high‑quality software solutions and services.
- Honesty in handling or access to cash, finances, financial systems, or confidential information (required background checks).
Member Services & Operations Senior Manager
- Provide strong operational, governance, and delivery management of the membership department.
- Ensure effective membership operations, controls, system integrity, revenue management, reporting discipline, and continuous service improvement.
- Act with utmost confidentiality, professionalism, and efficiency to deliver quality service.
- Ensure members have a positive experience at every interaction.
- Responsible for maintaining member information reflecting approved policies, offerings, and service standards.
- Experience in membership, governance, or operations management (not explicitly stated, but implied).
IR Consultant
- Provide Labour Relations advisory services to clients and internal client base.
- Mitigate IR risks through strategies aligned with proposed strategy.
- Assist sales team with information, client meetings, and proposal materials.
- Benefits: medical cover, provident fund, funeral cover, long‑service awards, learnerships and bursaries.
Warehouse Manager (Wine Industry)
- Accurate, timely flow of documentation and information.
General Manager – Operations
- Manage all disciplines within the branch and achieve financial ratios and monetary objectives.
- Ensure service quality aligned with profitability.
- Improve service delivery to meet operational requirements and KPI.
- 5 – 10 years’ experience as a General Manager, with service‑related or sales experience.
Relocation Services Coordinator
- Coordinate and manage all aspects of relocation services for corporate clients in Africa.
- Provide high‑level customer service, service coordination, and administrative management.
- Source information and apply negotiation skills to meet service standards.
- 5 years of direct Customer Service experience.
- Strong listening and negotiation skills.
Service & Customer Experience Lead
- Maintain and foster relationships with professionals and decision makers.
- Provide solutions and expertise through product and brand sales.
- Remain updated with industry technical developments.
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Title: Operations & Strategy Leader
Company: ELCB Information Services (Pty) Ltd
Location: Cape Town, South Africa
Category: