Overview
Operations Specialist – 1387 – Johannesburg, South Africa Jobs in Johannesburg, Gauteng, South Africa at Bionic Talent
Title: Operations Specialist – 1387 – Johannesburg, South Africa
Company: Bionic Talent
Location: Johannesburg, Gauteng, South Africa
About the client:
Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
About the role:
We are seeking a detail-obsessed Operations Specialist to maintain and optimize the internal engines of our fast-paced digital marketing agency. The ideal candidate is a "systems thinker" who loves building workflows, managing project data, and ensuring that our remote team has the tools and processes they need to succeed.
Digital Marketing Agency Experience Is a Plus.
What you’ll be doing:
- System Administration: Maintain and update the Zoho project management system to ensure it accurately reflects current business processes.
- Workflow Implementation: Build and refine automated workflows, task templates, and flow charts to reduce manual overhead.
- Process Documentation: Draft, update, and organize Standard Operating Procedures (SOPs) to ensure a "single source of truth" for the agency.
- Accountability Tracking: Monitor project boards daily to identify overdue tasks and coordinate with team members to resolve bottlenecks.
- Reporting: Generate weekly productivity and project health reports for leadership to identify operational gaps.
- Onboarding Support: Handle the technical side of onboarding new team members, ensuring they are correctly set up in our systems and trained on our specific workflows.
- Communication Coordination: Assist in organizing daily stand-ups and ensuring cross-time-zone communication is documented and accessible.
Who are we looking for?
- 2+ years of experience in an Operations or Project Management role.
- Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.).
- Highly organized and detail-oriented with experience in workflow optimization and process standardization.
- Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
- Excellent communication skills with the ability to lead and motivate teams.
- Experience working in digital marketing agencies is required.
- US experience is required.
Position: Operations Specialist
Remote Status: Fully Remote
Preferred Location: Global
Working Hours: 9 am to 6 pm EST
Holidays: US Federal Holidays
Salary: USD 800 – USD 1,000 per month
Internal Job ID: 1387