Overview
Operations & Project Coordinator Jobs in Cape Town, Western Cape, South Africa at WorkPool
Title: Operations & Project Coordinator
Company: WorkPool
Location: Cape Town, Western Cape, South Africa
About WorkPool
WorkPool is a Cape Town-based software company building a comprehensive business operations platform used by businesses across industries. We are a close-knit team where people are seen, heard, and have real impact on the product. Beyond the core platform, the team is actively expanding into AI and LLM-driven capabilities, evolving alongside the way businesses operate.
Role Summary
We are looking for someone that acts as the connective layer between Support, Development, Projects, and Client Services. This person coordinates execution, chases actions, and drives deadlines across both client-facing and internal work, working closely with the Managing Director.
- Location: Century City, Cape Town, South Africa
- Job Type: Full-time
- Cost to Company: R25 000 to R30 000 (negotiable depending on experience and qualification).
Key Responsibilities
- Coordinate day-to-day operational activities across Support, Development, Projects and Client Services, acting as the connective layer between teams, with a focus on execution and follow-through.
- Maintain proactive visibility over ongoing client initiatives and ensure actions and dependencies are progressing and deadlines are being met.
- Follow up on outstanding work and flag risks or potential slippage to the appropriate stakeholders.
- Support project owners and client-facing staff by organising activities, meetings, actions and follow-ups so they can focus on delivery.
- Communicate directly with clients where appropriate regarding meetings, actions, information requirements and project coordination.
- Drive selected initiatives from an administrative and execution perspective, as directed by the Managing Director, without necessarily being the formal Project Manager.
- Coordinate internal and external online events, including invitations, email campaigns, attendee management, meeting/webinar setup, reminders and follow-up communication.
- Help establish, improve and maintain operational processes as the role develops.
- Support change initiatives by helping teams understand, adopt and consistently use systems and processes.
Ideal Candidate Profile
- Experienced operations/project administrator and coordinator who can hit the ground running.
- Highly organised, meticulous and comfortable managing many moving parts simultaneously.
- Proactive and assertive, with the confidence to chase actions, drive deadlines and hold people accountable in a constructive manner. Strong communicator.
- Diplomatic and professional, with the confidence to work effectively with senior stakeholders while remaining firm with junior and mid-level team members.
- Technologically strong and comfortable working across multiple business systems, online platforms and productivity tools.
- Naturally able to understand processes, identify better ways of working and support adoption/change management.
- Comfortable adjusting approach when working with enterprise clients versus SME clients
Minimum Requirements
- 3-5 Years of experience in customer success, operations, project coordination, or business administration roles.
- Proven experience managing multiple concurrent priorities, stakeholders, and deadlines.
- Demonstrated ability to communicate confidently with senior stakeholders and hold others accountable.
- Experience working across multiple business tools, including CRMs, project management platforms, workflow systems, and email marketing tools.
- Strong written and verbal communication in English and Afrikaans.
Preferred Qualifications/Experience
- Relevant project management, business administration, or operations qualifications.
- Experience with Mailchimp or similar email marketing/event platforms.
- Exposure to Software as a Service (SaaS) environment.
- Experience supporting process improvement or change adoption.
Growth Opportunities
- Path toward a Senior Coordinator / Project Manager role with increasing ownership over time.
- Opportunity to take on a specialization (client success, process/ops, or marketing operations) as strengths emerge.
- As you grow within WorkPool, you can shape and create your own role within the business.
Equal Opportunity
WorkPool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, in line with South African employment equity principles.
How to Apply
If you’re someone who’s organised, driven, enjoys a challenge, and is energised by keeping people and projects moving, this role is likely a great fit for you.
To apply, please send your CV and a brief cover letter to [email protected].
Please note that applications without CVs will not be considered.
Please note: We are managing this recruitment process internally and are not accepting approaches from recruitment agencies or third-party recruiters.