Overview
Operations Manager – Studio Jobs in Cape Town, South Africa at LulaBet
Position: Operations Manager – Live Studio
Job Description
Key Responsibilities:
Oversee the daily operations of the live casino studio, ensuring games are broadcasted without technical issues.
Oversee the scheduling, staffing, and performance of personnel.
Oversee live games to ensure compliance with internal standards, gaming regulations.
Work closely with the technical team to ensure all equipment is functioning properly and troubleshoot any technical issues.
People Management:
Lead, mentor, and manage the studio staff.
Develop and implement training programs to ensure all team members understand game rules, technical aspects, and customer interaction best practices.
Conduct regular performance evaluations and provide feedback to ensure optimal team performance.
Approves employee scheduling, shift rotations, and leave to maintain adequate studio coverage.
Quality Assurance & Performance:
Oversee the quality of live-streamed casino games, focusing on both customer experience and operational efficiency.
Approves performance KPIs related to uptime, game quality, and player satisfaction.
Technical Oversight:
Collaborate with the technical teams to ensure the optimal functioning of all studio-related technology, including cameras, audio equipment, and live-streaming software.
Ensure that equipment is properly maintained, with regular inspections, updates, and repairs as needed.
Compliance & Risk Management:
Oversee that all live gaming operations comply with local and international gaming regulations.
Work with the legal and compliance teams to stay up to date on changing regulations and implement necessary adjustments in studio operations.
Process Improvement:
Continuously review and improve processes to enhance efficiency and reduce operational costs.
Identify potential areas for automation or system improvements and work with relevant departments to implement solutions.
Qualifications
Requirements:
B level Degree preferred
Strong communication skills.
Certifications in Project Management (PMP, Six Sigma) are a plus.
Extensive operations management experience, ideally in Gaming, hospitality, live broadcast or similar staff and process intensive environments
Proven ability to build and scale high-performing teams
Proficiency in operational management systems and data analysis tools.
Strong problem-solving, negotiation, and stakeholder management skills.
Strong MS Office suite skills
Title: Operations Manager – Studio
Company: LulaBet
Location: Cape Town, South Africa
Category: Entertainment & Gaming, Management (Program / Project Manager)
