Overview

Operations Manager; Digital Business Solutions; JHB Jobs in Johannesburg, South Africa at DataFin Recruitment

Position: Operations Manager (Digital Business Solutions) (JHB)

ENVIRONMENT:

OWN the delivery of the entire Customer contract execution scope, including the entire lifecycle of projects as an Operations Manager wanted by a dynamic Internet Service & Network Specialist for its Digital Business Solutions Division. The role will include sales support – dimensioning of effort and cost during Pre-sales, End-to-End (E2E) planning and management of operational performance and delivering a cost-efficient, stable on-site support operations for the supported customers.

The successful candidate must have Matric/Grade 12, a relevant Bachelor’s Degree and Project Management qualification with 5 years’ experience with managing project P&L and 10 years’ experience in leading business programs of large scale, including the management of large Project teams and direct reports in a multi-national environment and a solid understanding of financials.

DUTIES:

  • Own the delivery of the entire Customer contract execution scope, including the entire lifecycle of projects: from sales-support (including the dimensioning of effort and cost during Pre-sales) through delivery and post-delivery care.
  • Serve as the Single Point of Contact for all service delivery matters.
  • Primary contact for the assigned scope for planning and execution, resource requirements, prioritization and escalation topics for the entire services and delivery process.
  • Contract execution performance with respect to operational KPIs, SLAs, OLAs, etc and requisite planning to enable successful execution
  • End-to-End (E2E) planning and management of operational performance (e.g. timelines and Customer satisfaction).
  • Leads a team of Programme leaders, Project Managers, Subject Matter Experts (SMEs), Implementation Managers and other delivery staff, to ensure deliverables fulfil the applicable scope, budget and timelines.
  • Partner and work directly with client staff in creating join working teams for execution.
  • Prepare reports for both Client Management teams and DBS PS Head regarding status and progress of the projects as per defined governance process.
  • Drive service improvement and standardization, automation and consolidation/centralization in alignment with strategies.
  • Where applicable, deliver a cost-efficient, stable on-site support operations for the supported customers.
  • Maintain an understanding of the business objectives and processes and support Technology needs of customers. Stay sensitive to unique local needs.
  • Collect customer viewpoints on Technology, services needs and service issues and communicate these to the appropriate Account Manager.
  • Be the IT owner of vendor contracts for the applications within the domains.
  • Ensure all applications in the domain are compliant and up to date with actual policies.
  • Assist and support the communication of significant Technology activities within the customers under management.

Customer Experience/Satisfaction –

  • Increase the effectiveness and efficiency of Services through improvements to each SLA.
  • Ensure all SLAs are fulfilled within the contracted agreement with customer.

Financial Management –

  • Be involved with BU Managers with overall financial management, planning, systems and controls, and organising fiscal documents.
  • Manage the impact that working capital, budgeting, financial statements and cost-cutting has on the cash flow of Managed Workspace.
  • Regular meetings with BU Manager around fiscal planning for the quarter and year ahead.
  • Oversee monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals.
  • Accountable for revenues and profitability of the contract execution scope.
  • Contract execution performance with respect to financial KPIs, SLAs, OLAs, etc. and requisite planning to enable successful execution.
  • End-to-End (E2E) planning and management of financial performance (e.g. cost, revenue recognition, project assets, etc.).
  • Forecasting the respective contribution to the Business Unit’s financials.

Human Resource Management –

  • Ensure quality operations management in an organisation by finding the perfect processes for the people who must get the work done.
  • Manage and increase effectiveness and efficiency of Managed…

Title: Operations Manager; Digital Business Solutions; JHB

Company: DataFin Recruitment

Location: Johannesburg, South Africa

Category:

 

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