Overview
Operations Manager Jobs in Sandton, South Africa at Talent on Tap
Role
Purpose:
The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You’ll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.
1. Operational Support:
Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.
2. Team Leadership:
Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.
3. Quality Control:
Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.
4. Inventory & Supply Chain:
Help manage inventory processes, supplier relationships relevant for SA operations.
5. Customer
Experience:
Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.
6. Compliance:
Assist in ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations.
7. Reporting & Analysis:
Support operational reporting, contributing to data-driven decisions for SA business.
8. Training & Development:
Contribute to training programs for staff development fitting our SA coffee shop teams.
9. Problem Solving:
Provide hands-on support addressing operational challenges across locations.
Requirements
– Experience:
Minimum 2-3 years’ experience in hospitality/coffee shop operations, preferably in SA or similar markets.
– Coffee Passion:
Enthusiasm for specialty coffee aligning with our brand ethos.
– Leadership
Skills:
Ability to motivate teams in fast-paced SA urban coffee environments.
– Organizational
Skills:
Strong planning, multitasking abilities fitting dynamic coffee shop ops.
– Communication:
Excellent communication skills for SA multicultural teams and customers.
– Problem-Solving:
Aptitude for addressing operational issues pragmatically
Title: Operations Manager
Company: Talent on Tap
Location: Sandton, South Africa
Category: