Overview
Operations Coordinator Jobs in South Africa at Recruits4U.com
Title: Operations Coordinator
Company: Recruits4U.com
Location: South Africa
Operations & Systems Coordinator
Location: Remote (UK)
Employment Type: Full-time
About the Company
The company is a growing UK short-term rental and property management business,
currently managing 12 properties with plans to scale to 25+ units.
The business is founder-led, with a lean structure supported by a virtual assistant handling
guest communication and ad hoc maintenance support. As the company enters its next
growth phase, there is a strong need to introduce structure, systems and operational
efficiency.
About the Role
We are looking for a highly organised, systems-driven, and data-focused Operations &
Systems Coordinator to take ownership of operational infrastructure and performance
optimisation across the business.
This is a foundational role where you will be responsible for:
- Building and implementing systems, SOPs, and automations
- Improving operational efficiency and scalability
- Enhancing listing performance, revenue, and guest experience
You will work directly with the founder to free up their time from day-to-day operations,
enabling them to focus on growth and business development.
Key Responsibilities
Operations & Systems Management
- Take ownership of operational systems (PMS, channel managers, internal tools)
- Build and implement structured workflows and automations
- Ensure data accuracy and consistency across all platforms
- Identify inefficiencies and implement improvements
Process Improvement & SOP Development
- Create and document Standard Operating Procedures (SOPs)
- Build scalable systems for onboarding, training, and consistency
- Continuously refine workflows to support business growth
OTA & Listing Performance
- Manage and optimise listings across platforms (Airbnb, Booking.com, etc.)
- Improve visibility, conversion rates, and content quality
- Analyse guest reviews and feedback to drive improvements
Revenue & Channel Optimisation
- Support pricing strategies using tools like PriceLabs
- Monitor occupancy, ADR, and booking trends
- Improve channel mix and encourage longer, higher-value stays
Reporting & Performance Insights
- Track key KPIs and produce monthly performance reports
- Analyse revenue, costs, and operational data
- Provide actionable insights to support strategic decisions
Communication & guest retention
- Manage urgent queries, issues, and escalations
- Marketing and outreach to drive direct bookings
- Manage corporate booker relations
- Liase with Landlords regarding general queries
General Operations & Project Support
- Build dashboards reports tracking systems
- Support the founder with operational and strategic projects
- Take initiative in solving problems and improving workflows
What We’re Looking For
- Highly organised with strong systems thinking ability
- Analytical mindset with ability to interpret data and trends
- Experience with operational tools (PMS, channel managers, or similar)
- Strong attention to detail across multiple platforms
- Proactive, self-starter who can build from scratch
- Excellent communication skills and the ability to nurture relationships
Must Have
- Short-term rental, hospitality, or property management experience
- Familiarity with tools like Uplisting, PriceLabs, Slack, Notion, SuiteOp
- Basic marketing or copywriting skills
Why This Role is Exciting
- Opportunity to build and shape operations from the ground up
- Work directly with the founder in a high-impact role
- Play a key part in scaling a growing property business
- High ownership, autonomy and visibility