Overview
Operations Configuration Specialist/Advanced Jobs in Pretoria, South Africa at Open Source (Pty) Ltd
Position: Operations Configuration Specialist (Advanced) 1636
What Were Looking For: ITSM Expertise Proven experience managing complex IT Service Management (ITSM) environments and collaborating with global stakeholders. Enterprise ITSM Platforms Extensive
hands-on experience
with Service Now and BMC Remedy Helix , including configuration and administration. CMDB Mastery Deep knowledge of Configuration Management Database (CMDB) , data models, and the Common Service Data Model (CSDM) . ITIL v4 Best Practices Strong understanding and
practical application
of ITIL principles in large-scale IT operations.
Agile
Work Environment
Ability to take on additional responsibilities within an Agile Working Model (AWM) . What Will Make You Stand Out:
Service Model Design & Governance Experience designing, configuring, and maintaining Service Now CSDM models and governance frameworks. IT Infrastructure Knowledge Familiarity with Windows/Linux OS, networks, databases, cloud platforms (AWS, Azure), and middleware .
Process Improvement
& Analysis Strong
analytical skills
to identify inefficiencies, optimize processes, and improve data quality . Training & Knowledge Sharing Ability to train stakeholders and lead knowledge-sharing initiatives as a Subject Matter Expert (SME) .
Dev Ops & Release Management Extensive experience managing Dev Ops processes, tools, and release cycles in critical production environments .
Project Management
& Agile Experience Proven ability to manage IT projects , drive deliverables, and provide detailed reporting. What Youll Be Doing:
Serve as the SME for CMDB & Service Configuration , guiding best practices and standards. Develop, establish, and improve Manage Service Configuration processes . Plan and coordinate CMDB activities and integrations with IT infrastructure. Ensure data quality monitoring and compliance with relevant KPIs. Consult on IT Configuration Management tools and processes , collaborating across teams. Engage with Enterprise Architecture teams to align ITSM processes with business goals.
Provide training, documentation, and process improvements for the ITSM ecosystem. Report on improvements and contribute to knowledge-sharing initiatives . What Youll Need to Succeed: IT Qualification Degree/Diploma in Information Technology . Service Now Certifications ITSM Fundamentals, CSDM, and CMDB. ITIL v4 Certification Highly advantageous. 5+ years of
hands-on
ITSM experience , managing enterprise-scale IT environments . Fluent English skills written and spoken, with strong stakeholder
communication
.
Ability to work in a global,
collaborative
, and
fast-paced
IT environment .
Flexibility
for international travel when required.
What We Offer You:
Flexible work arrangements
Hybrid model (Menlyn-based) with remote options. High
work-life balance
Manage your own time with 1960 working hours per year . Global exposure Work on a cutting-edge IT landscape with international teams.
Professional growth
Opportunities for upskilling, certifications, and
career advancement
. State-of-the-art offices A
dynamic
,
modern
workspace with an energetic and
fast-paced environment
. Exclusive benefits Group vehicle promotions for buying or leasing (T&Cs apply).
Agile working methodology Be part of a highly
collaborative
,
innovative team
. If you’re passionate about IT Service Management , thrive on
process optimization
, and want to make a real impact in a global IT environment , wed love to hear from you!
Title: Operations Configuration Specialist/Advanced
Company: Open Source (Pty) Ltd
Location: Pretoria, South Africa
Category: IT/Tech (IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing)
