Overview
Operations Associate/Customer Service Associate Jobs in Boksburg, South Africa at Marken
Position: Operations Associate / Customer Service Associate
Location: Boksburg
Description
Title:
Operations Associate
Job Purpose:
Ensure the efficient use of packaging and supplies available in the warehouse to satisfy client and internal requirements.
Main
Duties and Responsibilities:
Ensure that all shipments recovered are arrived webscan at time of arrival and checked against the manifest- confirm proper pieces and weight
Replenish shipments as required based on temperature requirements
Learn transportation system in order to update milestones accordingly
Create pre alerts to agents based on location- ensure all pieces are scanned out and manifested- create flight plans for shipments
Ensure flight plans are correctly entered into transportation management system
Take inventory of shipment within facility and ensure its handle correctly based on temperature, delivery date, special handling instructions
Escalate all inquiries concerns to senior staff and leadership
Safe handling of dry ice and shipment replenishment
Managing On Hold and ‘Not OK to Send’ shipments according to procedures
Issuing airline airway bills for domestic and international shipments
Complete GxP documentation logs
Assist in the dispatch and tendering of shipments to airlines as well as the recovery
Identifying product keeping temperature and replenishment needs.
Conditioning process for packaging
Prepare shipment papers in accordance to guidelines provided by the company
Arrange for adequate supply of shipping materials at all times
Receive, unload and place incoming inventory items appropriately
Keep warehouse clean and organized daily
Responsible for reviewing appropriate documentation, labeling and markings as included with each shipment
Responsible for preparing the Next Flight Out shipments.
Post flight all departure to make sure shipments left on booked flight
Responsible for performing other duties as required helping the Operations Team complete daily tasks.
Requirements:
Understanding operating systems (Maestro) and SOP’s
Experience with cold chain management / handling of dry ice
Demonstrated ability to properly label shipments (weight, contents, orientation, overpack etc.)
Airline booking procedures
Data entry into TMS
Ability to be flexible with shift hour coverage
Forklift certification desired
Dispatch experience desired
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
Title: Operations Associate/Customer Service Associate
Company: Marken
Location: Boksburg, South Africa
Category: Transportation (Transportation Logistics)
