Overview
Operations Associate Jobs in Cape Town, Western Cape, South Africa at Houst
Title: Operations Associate
Company: Houst
Location: Cape Town, Western Cape, South Africa
The Operations Associate ensures smooth daily operations by managing scheduling, resource coordination, and supplier relationships. This role focuses on maintaining service quality, supporting cleaner onboarding and performance, and optimising workflows to enhance guest satisfaction and drive business success.
Key Responsibilities
Cleaner Hiring & Performance – Recruit, onboard, and integrate cleaners. Monitor performance, provide feedback, and take action on underperformance through training or deactivation
Scheduling & Coordination – Manage cleaning and maintenance schedules, including linen deliveries. Ensure smooth communication with external service providers
Supplier Management – Source, onboard, and maintain strong relationships with suppliers to guarantee service quality and reliability
Operational Support – Handle inbound requests, coordinate tasks with cleaners and suppliers, and manage payments and invoices. Continuously improve processes to enhance efficiency and guest satisfaction
Requirements
Data Analysis: Proficiency with tools like Looker, Excel, or Google Sheets.
Scheduling and Coordination: Ability to manage complex schedules and resources effectively.
Relationship Management: Building and maintaining supplier and team relationships.
Collaboration: Team-oriented mindset to improve processes and achieve goals.
Customer Focus: Commitment to delivering excellent guest and client experiences
Benefits
23 days paid holiday days (plus public holidays)
An extra day off for your birthday – because who wants to work on their birthday?
Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
Pawternity – We encourage proud parents of new pets to work from home to help their new member settle in
Laptop – for business use
Salary: R13,000- R16,000 per month (DOE)
