Overview
Operations Analyst Jobs in Cape Town, South Africa at MRI Software
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating awork environmentthat you look forward to every single day. That’s why we invest heavily in ouremployee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for “family”) employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide aflexible workingenvironment partnered withteam collaborationand socialization. Therefore, we operate a hybrid working model with 3 days ofworking from homeper week. This role is based in the Cape Town Office.
POSITION SUMMARY:
We are seeking an experienced and motivated Operations Analyst to join our Global Delivery Operations (GDO) team. This role will have the ability to be involved in all facets of MRI’s Global Delivery organization, from system administration and process development to data visualization and client invoicing. This role requires a blend ofanalytical skills, effectivecollaboration, commitment to high data quality, and the capacity to convert complex enhancement requests into actionable tasks.
RESPONSIBILITIES:
Partner with other members of the GDO team to support the development and delivery of key initiatives in service of the broader Global Delivery organization.
Assist in the maintenance andcontinuous improvementof Global Services’ systems such as Open Air and Salesforce.
Act as a bridge between the technical teams that develop and maintain applications and the business stakeholders who rely on them, ensuring that the software meets the evolving needs of the organization.
Oversee Professional Services invoicing to ensure completeness and timeliness.
Analyze operational and financial data.
Collaborate with business stakeholders to define requirements for process and system improvements, determine enhancement prioritization, and ensure effectivechange management.
Assist in the creation and maintenance of user and procedural documentation and training.
Assume responsibility for the integrity, usability, and standardization of data. With a focus on maintaining data hygiene through continuous data audits, mass data updates, and formatting user interfaces to reduce errors.
REQUIREMENTS:
Bachelor’s degree in Business Administration or a related field preferred.
3+ year experience within a related field.
Extremely proficient with Microsoft Office Suite.
Advanced Excel experience – Power Query knowledge is an asset.
Capable of handling large complex datasets.
Familiar with basic accounting principles.
Strong analytical andproblem-solving skillswith the ability to identify and address potential roadblocks during change processes.
Excellent organization, time management, andcommunication skills.
Can work effectively in cross functional teams.
Responsive to the needs of our customers.
Self-motivated and energetic.
Capablemulti-tasking.
Comfortable working across multiple time zon…
Title: Operations Analyst
Company: MRI Software
Location: Cape Town, South Africa
Category: IT/Tech, Business
