Overview
Operational Support Specialist Jobs in Johannesburg, Gauteng, South Africa at Capitec
Title: Operational Support Specialist
Company: Capitec
Location: Johannesburg, Gauteng, South Africa
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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
To see what life at Capitec is all about and complete a short assessment, please click here!
Once you have completed the above finalize your application by clicking apply below
Why Choose Us
At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership.
To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings.
We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.
About The Role
To play a critical role in enabling the performance of teams across Business Support, providing tactical and operational systems support through monitoring and reporting to ensure systems remain stable and reporting is accurate and to minimize downtime and maximize and optimize departmental performance.
Experience
Min:
3-4 years’ working experience in an operational environment
1-2 years’ dialler reporting and or workforce planning
Experience with utilising Microsoft Excel
Ideally:
Operational experience and understanding and analytical responsibilities or experience with predictive diallers
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal Or Preferred)
A relevant tertiary qualification in Information Technology or Business Management
Knowledge
Min:
Dialler software, including technical knowledge of business support systems
The business environment in the context of service providers.
Client Engagement and Support policies and procedures
Ideally:
Understanding of Capitec Bank’s internal environment and processes
Retail Credit Industry
National Credit Act (NCA)
Regulations relating to predictive diallers
Contact centre software tools
Technical knowledge of telecom hardware
Cloud service knowledge on platforms such as AWS connect and Salesforce
Relevant Capitec policies
Skills
Analytical Skills
Attention to Detail
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Decision making skills
Interpersonal & Relationship management Skills
Numerical Reasoning skills
Planning, organising and coordination skills
Problem solving skills
Reporting Skills
Conditions of Employment
Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
