Overview
Onboarding Specialist Jobs in South Africa at HIREXE
Title: Onboarding Specialist
Company: HIREXE
Location: South Africa
Job Title: Onboarding & Success Specialist
Location: SA Remote
Employment Type: Full-time
Work Hours: 13:00 – 22:00 SAST
Job Summary:
Hirexe is hiring an Onboarding & Success Specialist to own success across two equally important areas: employee performance and client outcomes. You’ll be the “glue” that keeps accounts healthy, employees supported, and opportunities for growth identified early – balancing high-touch client engagement with hands-on day-to-day workforce management. This role is ideal for someone who enjoys building trusted relationships, solving operational problems quickly, and turning real on-the-ground insight into retention and expansion.
What you’ll do:
• Actively manage 80+ deployed employees: performance management, pay queries, policy compliance, adhoc support
• Onboard new employees and facilitate any additional support clients need
• Track and report on key KPIs (retention, performance trends, risks, and account health), using data to prioritise actions and communicate progress internally
• Support healthy business performance through proactive issue prevention and strong operational execution
• Triage employee relations/IR issues and escalate to the right internal owners
• Own client relationships to maintain strong retention and expand accounts over time
• Run a structured listening loop (using insight from deployed employees + research) to spot needs, risks, and upsell opportunities early
You’re a strong fit if you have:
• 2+ years experience in HR Ops or staffing/workforce management
• Excellent stakeholder management and communication skills
• High empathy + firmness – you can have tough performance conversations and drive outcomes
• Strong organisation and follow-through in a fast-moving environment
• Comfort working cross-functionally and owning day-to-day execution
• HubSpot experience preferred (or strong CRM proficiency and ability to learn fast)