Overview
Onboarding Specialist Jobs in City of Cape Town, Western Cape, South Africa at Network Recruitment
Title: Onboarding Specialist
Company: Network Recruitment
Location: City of Cape Town, Western Cape, South Africa
Support & Onboarding Specialist – Express
Location: Cape Town, South Africa (Candidates should ideally be based in the Cape Town area
)Join an innovative fintech company transforming digital payments
.
Our client is a fast-growing fintech business building modern payment solutions that help businesses accept and manage payments seamlessl
y.
They are looking for a Support & Onboarding Specialist – Express to join their team and play a key role in helping SME customers successfully onboard, integrate and maximise the value of their payment platform. This role will be responsible for guiding customers through their implementation journey, resolving queries, and ensuring they have a seamless experience from initial setup through to ongoing platform adopti
on.
This role is ideal for someone who enjoys working directly with customers, solving problems, managing onboarding journeys and collaborating with technical teams to deliver exceptional client experien
ces.
You will act as a trusted partner to customers throughout their onboarding and support journey, ensuring smooth implementation, fast issue resolution and long-term customer suc
cess.
Key Responsibi
litiesCustomer Onboarding & Implemen
- tationManage end-to-end customer onboarding journeys, ensuring clients are successfully set up and ready to use the pla
- tform.Guide customers through implementation processes, configuration and best prac
- tices.Support customers during go-live activities and ensure a smooth transition into produ
- ction.Identify potential onboarding challenges and proactively drive solu
tions.
Customer Support & Issue Res
- olutionProvide first-line support to customers via email, chat and other communication ch
- annels.Investigate and resolve customer queries related to platform usage, payments and integr
- ations.Troubleshoot issues and collaborate with technical teams where re
- quired.Ensure customer queries are handled efficiently within agreed response and resolution tim
elines.
Product & Platform E
- xpertiseDevelop a strong understanding of the company’s payment products and customer us
- e cases.Educate customers on platform capabilities, features and best pr
- actices.Gather customer feedback and identify opportunities to improve the product exp
- erience.Support product launches and enhan
cements.Cross-Functional Colla
- borationWork closely with Engineering, Product, Sales and Customer Succes
- s teams.Escalate technical issues appropriately and ensure customers receive timely
- updates.Contribute to improving onboarding processes, support workflows and customer exp
erience.
About YouWe are looking for a customer-focused, technically curious individual who enjoys solving problems and helping customers
succeed.
Essential
- ExperienceExperience in customer support, technical support, onboarding, implementation or customer suc
- cess role.Experience working within a technology, SaaS, fintech, payments or digital platform en
- vironment.Strong problem-solving skills with the ability to investigate and resolve custom
- er issues.Excellent written and verbal communicati
- on skills.Ability to manage multiple customer requests while maintaining a high level o
- f service.Strong attention to detail and organisation
- al skills.Comfortable working with technical concepts, software platforms and digital
- products.Experience working with ticketing platforms such as Jira, Zendesk, Freshdesk, Intercom or similar is adv
antageous.
Advantageous
ExperienceExperience with any of the following would be
- beneficial:Payments or fintec
- h platformsAPI i
- ntegrationsSa
- aS productsMerchant
- onboardingDigital bankin
- g solutio
- nsREST A
- PIsWebhoo
- ksBasic SQLTroubleshooting techn
- ical issuesCustomer implementati
on projec
ts
Why Join?This is an exciting opportunity to join a high-growth fintech business whe
- re you will:Work with innovative payment
- technology.Gain exposure to enterprise customers and digital paymen
- t solutions.Build expertise across fintech, SaaS and customer
- experience.Collaborate with talented Product, Engineering and Cus
- tomer teams.Play a key role in helping businesses successfully adopt next-generation paymen
t solutions.
If you are passionate about technology, customer success and solving problems, we would love to h
ear from you.
For more exciting Commercial & C-Suite vacancies,
please visit: www.networkrecruitmentint
ernational.com
If you have not received any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for future
opportunities.
For m
ore informati
on:Corne BooysenSenior International Recrui
tment ConsultantConnect with
me on LinkedIn:(43) Corne Bo
oysen | LinkedIn