Overview
Officer, Customer Liaison (Level 2) Jobs in Johannesburg, Gauteng, South Africa at Standard Bank Group
Title: Officer, Customer Liaison (Level 2)
Company: Standard Bank Group
Location: Johannesburg, Gauteng, South Africa
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer’s digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.
Qualifications
Minimum Qualification:
NQF Level 5
Experience Required:
Client Coverage
Personal and Private Banking
1-2 years Customer Service Experience
Additional Information
Behavioural Competencies:
Convincing People
Examining Information
Exploring Possibilities
Following Procedures
Generating Ideas
Technical Competencies:
Banking Process & Procedures
Compliance
Cross and Up-Selling
Customer Understanding & Product Knowledge (Consumer Banking)
Verbal Communication
