Officer, Client Liaison

Overview

Officer, Client Liaison Jobs in Johannesburg, South Africa at Standard Bank Group

Job Description

To provide limited first-level support by conducting comprehensive and accurate investigation, diagnosis and resolution of queries within the agreed turnaround times and against world class operations standards, ensuring a positive client experience, client satisfaction and minimised risk and losses to SBG.

Qualifications

Type of

Qualification:

Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
2-4 years
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders.

1-2 years
Experience in General client services and / or support capability with proficient technical experience.

Additional Information

Behavioural

Competencies:

Developing Expertise

Documenting Facts

Embracing Change

Examining Information

Interacting with People

Interpreting Data

Making Decisions

Managing Tasks

Producing Output

Resolving Conflict

Thinking Positively

Upholding Standards

Technical

Competencies:

Active Listening

Client Relationship Management

Client Servicing

Collaboration

Continuous Improvement

Creative Problem Solving

Query Resolution

Careers

Are you passionate about Africa’s potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose:
Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you’re ready to turn your passion into impact and make a real difference as part of a dynamic team.

Title: Officer, Client Liaison

Company: Standard Bank Group

Location: Johannesburg, South Africa

Category: