Overview
Office & Dispatch Coordinator Jobs in Ironwood, MI at Mukavitz Heating, Inc.
Office & Dispatch Coordinator
We are looking for a reliable, organized Office & Dispatch Coordinator to support our service technicians, installation teams, and customers. This role is a key part of our daily operations and requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced office environment.
About us
Mukavitz Heating, Inc. is a family owned and operated growing HVAC business in Ironwood, MI near the MI/WI border. Established in 1969, we have been providing expert advice, unbeatable workmanship, and unparalleled customer service to the residents of the Gogebic-Iron range and surrounding communities.
Our work environment includes:
- Positive, supportive & flexible work environment.
- Benefits package.
- Paid holidays and vacation.
Primary Responsibilities:
- Provide top-notch customer support for inbound and outbound calls.
- Coordinate between customers and technicians to schedule HVAC service calls, tune ups, and estimates.
- Dispatch technicians to service calls.
- Assist with billing and invoices.
- Greet and assist in-person customers.
- Register installed equipment with warranty companies and email/mail confirmations to customers.
- Enter customer new installations into internal dispatch software.
- Complete and file rebate applications.
- Maintain and organize installation books.
- Print, file, scan, and organize office documentation.
- Provide other general administrative support as needed.
Qualifications:
- Requires a high school diploma.
- Must pass background screens.
- Possess a positive attitude, exceptional customer service skills, and advanced critical thinking skills.
- Team player that blends well with a fast-paced, goal-driven environment.
- Strong organizational and time-management skills that can work independently, with minimal guidance.
- Ability to multitask and adapt to changing priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with CRM software a plus.
- High attention to detail, especially with rebates and warranties.
- Ability to handle payments and sensitive customer information responsibly.
- Previous HVAC, construction, or service-based office experience preferred.
Compensation: $17-$22/hour. The employee’s overall wage is relative to performance in position responsibilities and periodically evaluated on a merit basis.
Schedule: Full-time, 32-40 hours weekly
To Apply: Please submit your resume through Indeed. Qualified candidates will be contacted for an interview.
Pay: $17.00 – $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Office & Dispatch Coordinator
Company: Mukavitz Heating, Inc.
Location: Ironwood, MI
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