Overview
Night Auditor | La Residence Jobs in Franschhoekvallei, South Africa at The Royal Portfolio
Location: Franschhoekvallei
The Night Auditor at La Residence is an important role in the hotel operation, on duty from 19.00 – 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
Adherence to company policies and procedures
Welcoming all Guest upon arrival
Dealing with Guest queries and arrange assistance as necessary
Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop
Work hand in hand with the Front Desk team and other departments
To assist guests with information they need about the services at the hotel and surrounds
To ensure that every guest leaving the hotel with the best guest service experience
To assist with escorting departing guests to the door and engaging with them about their stay
Must be able to build relationships with all Guest
To build and maintain strong culture in Front Office
Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement
Ability to work accurately under pressure
Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)
Audit FOH cash up and corresponding account allocations
Audit hotel transactions and corresponding account allocations
Run End of Day Function on Opera
Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times
Manages Hotel on absence of Department Heads
Manages night security and facilitate any irregularities
Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)
Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details
Update and share Guest Feedback to executive and management team
Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately
REQUIREMENTS & QUALIFICATIONS
Hospitality Diploma advantageous or at least 2 years’ experience in a 5
* Hotel or 1 years’ experience in a Front Office environment.
Demonstrated excellent English written and verbal communication skills.
A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.
Strong organizational skills and ability to multitask.
Ability to work long hours, day and night, including weekends and holidays.
International experience in a similar environment and travelling experience will be advantageous.
Driver’s license essential, own transport a plus.
Knowledge of Franschhoek and surrounding areas
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African .
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
Title: Night Auditor | La Residence
Company: The Royal Portfolio
Location: Franschhoekvallei, South Africa
Category: Hospitality / Hotel / Catering (Hotel Front Desk, Guest Services, Hospitality & Tourism)
