Overview
NetSuite Support Consultant Jobs in City of Johannesburg, Gauteng, South Africa at Potentiam Ltd
Title: NetSuite Support Consultant
Company: Potentiam Ltd
Location: City of Johannesburg, Gauteng, South Africa
Potentiam Company Background (The Employer)
Potentiam is a rapidly growing global offshore solutions provider, connecting skilled technical professionals with leading UK and European companies. With established offices in South Africa, Romania, and India, and our newest location in Brazil, we continue to expand our global presence to support businesses in scaling effectively and sustainably.
Our mission is to help companies build high-performing offshore teams while ensuring our people have clear career development and growth opportunities.
Potentiam manages all aspects of HR, payroll, infrastructure, and staff development, while our clients directly oversee their teams’ day-to-day responsibilities and role-specific training.
With ambitious growth plans to reach over 500 team members globally within the next 3–4 years, Potentiam offers an exciting, fast-paced environment where people, purpose, and performance come together.
Potentiam’s Client
Our client is a NetSuite Solution Provider, with offices in both Dublin and Belfast offering local NetSuite implementation, development and support services. They have a broad spectrum of customers across several sectors including manufacturing, services, distribution and field service management.
Our client believes in getting it right first time and this applies to everything they do from finding the right people to how they approach a new project and everything in between.
Industry
Software Development (ERP)
Purpose of Role The role will involve providing operational and technical assistance to our clients’ customers over the phone or email. Video calls will also be required, depending on the nature and complexity of the issue.
We are looking for somebody with the capacity for analytical thinking where they will be able to diagnose and troubleshoot support cases resulting in efficient resolutions for our customers. Experience in a similar software support role or with ERP/Accounting software is preferrable.
Duties and Responsibilities
- Providing solutions to customer support cases, whether this is general enquiries or practical resolutions
- Working through assigned cases and taking ownership of cases to completion
- Nurture and maintain strong customer relationships
- Professional Communication with customers and internal teams while working through support cases
- Seek assistance from internal teams
- Follow standard company procedures to update cases and communicate with customers
- Shadowing experienced consultants on more complicated/technical problems to improve understanding and knowledge
Skills/Experience
- Basic ERP/Accounting knowledge
- Exceptional problem-solving skills with ability to analyse complex problems, research solutions and follow through with the resolution
- Excellent written and verbal communication skills
- Exceptional at multi-tasking
- Ability to work effectively with a diverse customer base and adapt to different industries and requirements
- Detail-oriented with a commitment to customer satisfaction
- Ability to work collaboratively in a team environment
- A good knowledge of the Microsoft suite of products, particularly Excel
- Capable of delivering end user training
Desirable
Scripting (Basic)
HTML Editing
Saved Searches and Reporting
Location and Hours
Open to both Cape Town & Johannesburg
09h00 – 18h00 (March to October) / 10h00 – 19h00 (November to March)
Hybrid
Data Privacy Notice
The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.
For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [email protected].
All data shared with third parties complies with applicable confidentiality and retention requirements.