Overview
MS Engineer L1 Jobs in Sandton, South Africa at Dimension Data
Functieomschrijving
The MS Engineer (L1) hybrid role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The engineer focuses on first line support for standard and low complexity incidents and service requests.
Key Roles & Responsibilities
Monitor, detect and prevent incidents.
Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
Supervise in real time the alarms and specific events occurred on every platform.
Attend to consults and claims related to monitoring.
Registry and resolution of incidents.
Take ownership of customer issues of Tier 1 level and see problems through to resolution.
Execute standard changes for customer request fulfilment.
Support upper Tiers in the deployment of new solutions
Participates in architecture and software development activities
Uses coding languages or scripting methodologies to solve a problem with a custom workflow
Requirements
Diploma, degree or relevant qualification in IT/Computing
Up to date and relevant ITIL certification
Dev Ops experience
Sound knowledge & understanding of Microsoft, Azure, AWS & linux
3 – 5 years experience in Linux
1-2 years experience in AWS & Azure
Cisco Certified Network Associate (CCNA) certifications
Cisco Certified Network Professional (CCNP) certifications
Advantageous
Sound knowledge and understanding of unix
Title: MS Engineer L1
Company: Dimension Data
Location: Sandton, South Africa
Category: IT/Tech (IT Support, Systems Engineer)
