Overview
Motor Wreck Assessor/JG Jobs in Randburg, South Africa at Santam Insurance
Position: Motor Wreck Assessor (JG9)
Location: Randburg
Job title:
Motor Wreck Assessor (JG9)
Job Location: Gauteng, Johannesburg
Deadline: April 03, 2025
JOB DESCRIPTION
The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within a delegated threshold and according to contract conditions.
KEY RESPONSIBILITIES
Quote and assess damage against a provided or requested quotation.
Generate claims report and communicate the outcome with clients and intermediaries.
Determine market value of vehicle for settlement (valuation).
Determine outstanding finance details, release settlements, and documents to salvage inventory.
Authorize write-off.
Complete investigative report.
Make notes on systems, process claims, and upload documents.
Required to load the order amendments.
Handle complaints, queries, and interactions with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee, and options from underwriters.
Accountable for handling the following claim types:
Non-Driveable and uneconomical to repair claims.
QUALIFICATIONS AND EXPERIENCE
Matric / Grade 12
Degree, Diploma or Certificate in Mechanical related studies or Automotive / equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
3 years’ experience in motor assessing
Knowledge and understanding of the Audatex system (Audatex certificate)
Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
Attained product training in the following areas:
Motor modules for PL, C / L and Agri
Specialised motor product C / L and Agri
Principle of insurance
Technical skills obtained through training and courses in the following areas:
Introduction to motor
Claims handling procedure
VDQ qualification
System training on the following:
Online systems
Mainframe
Audatex and Abuntex
Photo viewer
SKILLS
Telephonic, negotiation, and conflict handling skills
Basic business ethics and financial principles related to claims
Time management
Change management
Engineering / Technical jobs
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Title: Motor Wreck Assessor/JG
Company: Santam Insurance
Location: Randburg, South Africa
Category: Insurance (Insurance Claims, Insurance Analyst, Underwriter)
