Overview
Motor Schedule (JG9) Jobs in Cape Town at Sanlam
CAREER OPPORTUNITY
A position has become available at Santam: Motor Claims Department for the Motor Claim Scheduler and will be based in Cape Town.
ROLES AND RESPONSIBILITIES
Needs to know the ability and competence of the assessor
Allocate and appoint claims to the assessor/Hybrid in areas
Stats of the assessor
Constant communication between assessors and schedulers
Keep Assessors Managers in the loop with discussions and/or request for External Assessors
Use tracking tool to ensure productivity and cost are aligned
Cost management regarding the appointment of external Assessors vs the cost of utilizing internal assessors of other areas
The appointment of claims to external assessors within company budget
To make sure that cost is saved regarding the decision on the appointment of external assessor’s versus the cost of utilizing internal assessors from other areas.
Minimizing travelling cost of assessors between claims when assigning claims.
Daily contact with Internal and External assessors (availability & outstanding claims progress)
Daily contact with Assessor Managers (issues & concerns)
Process
Review claim information (e.g. CCC description, appraisal instruction, assessment place) before assigning the assessor.
The appointment of Internal or External assessors to claims that fall within their area of expertise as well as within their geographical area of responsibility.
Managing the workload (claims allocated per day) of the assessor.
Managing the targets (average claims per day) of the assessor.
To make sure that the turnaround time of the claims are achieved within the prescribed company targets.
Reporting
Daily register (Claims allocated per assessor per day)
Monthly Assessors Productivity Report (Claims Received/Claims Finalised, Claims Average
Adhoc
Manage Catastrophe claims allocations under correct CAT code.
SYSTEMS THE SCHEDULERS WORK WITH
Claims Centre
MS Office (Outlook & Excel)
Avaya
Online Services
BPM
QUALIFICATIONS AND EXPERIENCE
Grade 12/Matric
At least 5 years’ experience in Motor Claims
Santam policies and procedures
Claims Centre User
Santam System knowledge
SKILLS
Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors
Effective crises management during workload changes
Working with people
Planning and organising
Coping with pressure and setbacks
High level of negotiation skills
Performance management
BEHAVIOURAL COMPETENCIES
Analytical thinking
Conceptual thinking
Information seeking
Directiveness
Initiative
Self confidence
Flexibility
Impact and influence
Leverage relationships
Customer service orientation
Integrity
Self-control
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at www.santam.co.za / careers and apply online. Should you be aware of a qualified individual, please pass this vacancy on to them.
Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.
Title: Motor Schedule (JG9)
Company: Sanlam
Location: Cape Town
