Overview
Moodle Support Agent – Helpdesk Specialist Jobs in Big Bay, Western Cape at iLite
About Us
At iLite, we specialize in providing cutting-edge Moodle hosting and support solutions to clients across various industries. As we continue to grow, we are looking for a skilled Support Agent to assist clients with their Moodle-related queries. If you have experience in helpdesk support, a strong technical background, and a passion for customer service, we’d love to hear from you!
Key Responsibilities
Provide first-line support to Moodle users via ZohoDesk and other helpdesk platforms.
Troubleshoot and resolve_ technical issues_ related to Moodle, user accounts, course management, and integrations.
Assist clients with queries related to_ system navigation, settings, and general functionality_.
Document issues and resolutions in the helpdesk system to enhance knowledgesharing.
Work closely with the technical team to escalate complex issues when necessary.
Deliver exceptional customer service, ensuring timely responses and clear communication.
Requirements
Helpdesk Experience – Previous experience in a helpdesk or technical support role is required.
Helpdesk Software Knowledge – Familiarity with Zoho Desk is preferred, but experience with other ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is an advantage.
Computer Literacy – Strong technical skills, including proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Problem-Solving Skills – Ability to diagnose technical issues and provide solutions efficiently.
Communication Skills – Excellent verbal and written communication skills in English.
Desirable Knowledge (Bonus Points!)
Moodle Knowledge – Experience with Moodle administration or support would be a huge plus.
IT Certification – Any relevant IT or customer support certifications (e.g., ITIL, CompTIA) would be beneficial.
Remote Support Experience – Ability to support clients remotely using remote access tools.
Why Join Us?
Joining iLite means being part of a growing e-learning solutions provider that values innovation, collaboration, and professional development. You will gain valuable experience in Moodle support and helpdesk operations, with opportunities for career growth and skill enhancement. We offer the chance to work with a dynamic, client-focused team in a fast-evolving industry.
Please submit a cover letter along with your application, explaining a bit about yourself and why you would be a great fit for the Moodle Support Agent – Helpdesk Specialist role at iLite. In your cover letter, highlight your technical skills, helpdesk experience, and problem-solving abilities that align with the responsibilities of the role.
We would love to understand what motivates you, how your background and expertise in customer support and troubleshooting can contribute to our team, and why you are interested in working with iLite.
Job Types: Full-time, Temp to perm
Contract length: 3 months
Pay: R8Â 000,00 per month
Work Location: In person
Title: Moodle Support Agent – Helpdesk Specialist
Company: iLite
Location: Big Bay, Western Cape
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