Overview
Monitoring Specialist Jobs in Johannesburg, Gauteng, South Africa at Network International
Title: Monitoring Specialist
Company: Network International
Location: Johannesburg, Gauteng, South Africa
Job Description
Service Delivery – Monitoring Agent
The primary responsibility of a Monitoring Agent is the monitoring of various systems on a rotational basis to provide 7 x 24 x 365 systems monitoring to business. The Monitoring Agent is the first responder to system incidents and an incident administrator by alerting and escalating incidents to relevant stakeholders while working with technical teams to provide incident updates via designated channels. The Monitoring Agent will also be responsible for documenting incidents, front-line incident investigations, system health checks, pro-active system diagnostics, and continuous system trend analysis.
Responsibilities
Systems monitoring
Continuous monitoring of various systems’ stability and uptime.
Afterhours monitoring requires standby shifts on a rotational basis.
Respond to incoming alerts and notifications by evaluating the nature of the alert to determine the appropriate action.
Assist deployment teams with focused monitoring and testing.
System incident administration
Track and escalate system issues for timeous resolution based on business SLA.
Adhere to incident escalation procedures and guidelines to meet and exceed business standards.
Collaborate across multiple teams, for example by establishing bridges with technical teams, management, and customer services regarding incidents, while displaying professionalism on all interactions.
Incident communication and documentation
Provide relevant incident notification.
Publish timeous online notifications to client base on public domains.
Continuously maintain incident reporting documentation.
Perform system health checks
Perform system health checks.
Incident investigations
Deliver front-line incident investigation.
Incident analysis
Proactively analyze incidents, systems, services, and applications to predict, detect and quantify incidents.
Monitor acceptance ratios and report system glitches to relevant stakeholders.
Improvements
Deliver pro-active solutions to avoid reoccurrence of issues relating to monitoring dashboards and alerts.
Identify and suggest new / improved alerts and dashboards to assist with quick issue identification.
Provide insights on trends with suggestions on improvements.
Participate in automation or innovation effort to improve monitoring efficiency.
Mentor and train new team members.
Maintain and enhance technical skills through ongoing self-development.
Qualifications
Qualification
High School or equivalent Diploma
Knowledge
Proficiency in Microsoft Excel
Basic SQL skills
Desired
Experience
Experience in a technical / data / analytical role
Experience with monitoring of systems
Experience working in the payment industry
Experience detecting, troubleshooting, and driving mitigation for degraded service or outages
Skills
Ability to work afterhours, late-shifts, weekends, and public holidays
Proven technical aptitude
Attention to detail, vigilant and observant
Critical thinker
Ability to resolve issues independently
Innovative and solution driven
Proactive problem solver
Reporting and analytical skills
Ability to analyze transactional logs
Verbal/written and organizational skills
Desire to learn
Adapt well to change
Ability to prioritize and handle multiple tasks under pressure
Good time management
Ability to collaborate and partner with people to overcome challenges
Interpersonal skills and a desire to excel as part of a team
