Merchant Sales Manager

Overview

Merchant Sales Manager Jobs in Cape Town, Western Cape 8000 at CARI HR Consulting

Job Title: Merchant Sales Manager

Location: Cape Town (Call Centre-based)

Reports To: Head of Sales Market Focus: United Kingdom

Job Type: Full-time

Industry: Financial Services / Fintech / E-commerce / Merchant Services

Salary on offer: R40 000 (neg), plus commission

Job Purpose:

The Merchant Sales Manager will be responsible for managing and scaling a high-performing telesales team, targeting UK-based merchants. This role combines strategic oversight with hands-on leadership to drive revenue growth, ensure excellent operational execution, and deliver best-in-class customer experiences across the sales funnel.

Key Responsibilities:

Team Leadership & Sales Management:

 Lead, coach, and manage a team of merchant sales agents focused on acquiring UK merchants.

 Monitor daily KPIs (calls, conversions, deals closed, etc.) and ensure targets are met or exceeded.

 Conduct regular team meetings, training sessions, and one-on-one coaching to drive performance.

 Develop and implement telesales strategies aligned with UK market dynamics.

Operations Management:

 Oversee day-to-day operations of the telesales team, ensuring smooth workflow and operational efficiency.

 Manage CRM usage and ensure accurate data capture, lead follow-up, and pipeline management.

 Ensure compliance with UK-based financial regulations and company policies.

 Identify process bottlenecks and implement improvements to maximize productivity.

Performance Analysis & Reporting:

 Track and analyze sales performance, pipeline activity, and market feedback.

 Prepare regular reports on sales performance, forecasts, and operational metrics for leadership.

 Identify training needs and lead skills development initiatives for continuous improvement.

Client & Stakeholder Engagement:

 Collaborate with UK-based counterparts, marketing, and product teams to ensure local market relevance.

 Escalate and resolve merchant issues in collaboration with customer support and technical teams.

 Assist in onboarding high-value merchants where necessary.

Minimum Requirements:

 Matric / Grade 12 required; Bachelor’s degree in Business, Sales, or related field is advantageous.

 Minimum 3–5 years in telesales with at least 1–2 years in a leadership or operations role.

 Experience with OMNI Channel communication and Dialer systems (required)

 Experience managing outbound merchant sales teams, ideally in financial services or fintech.

 Solid understanding of the UK business environment and consumer protection standards.

 Proven track record of achieving and exceeding sales targets.

 Strong knowledge of CRM systems and sales performance tools.

 Fluent in English with excellent written and verbal communication skills.

Desired Competencies:

 Strategic thinker with strong commercial acumen.

 High emotional intelligence and leadership presence.

 Data-driven decision-maker with analytical capabilities.

 Ability to manage remote teams effectively across different time zones.

 Strong problem-solving, process improvement, and execution skills.

Remuneration & Benefits:

 Competitive salary based on experience.

 Commission and team performance bonuses.

 Professional development and UK compliance training opportunities.

To Apply:

Please forward a copy of your most recent resume, including all qualifications to [email protected]

*Candidates that do not meet the minimum requirements will automatically be disqualified.

Job Type: Full-time

Pay: R40 000,00 – R45 000,00 per month

Work Location: In person

Application Deadline: 2025/05/09

Title: Merchant Sales Manager

Company: CARI HR Consulting

Location: Cape Town, Western Cape 8000

Category: