Overview
Merchandiser Team Leader Gauteng Jobs in Pretoria, South Africa at Managed People Solutions
Position: Merchandiser Team Leader | Managed People Solutions | West | Gauteng
Managed People Solutions
is actively seeking a skilled
Merchandising
Team Leader
to
join our team
. If you’re passionate about
merchandising
and ready to take on a
leadership
role, we would love to have you on board in
Pretoria West, Gauteng.
Job Purpose
A Merchandising Team Leader is responsible for effectively and efficiently merchandising products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader are fulfilling their KPI’s.
Responsibilities
Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers).
Count and determine stock to be merchandised as per SOP.
Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
Merchandise in accordance with SOP and check product quality on the shelf, stock rotation, and price tag.
Keep shelf and back-up area (e.g. storeroom) clean, tidy, and uncluttered in accordance with housekeeping SOP.
Execute merchandising activities as per cycle brief.
Be polite with customers and, where needed, escalate to management to resolve issues. Provide feedback on customer complaints, queries, and requests.
Communicate and uphold knowledge of product and promotions according to the cycle brief.
Effectively record merchandising activities as per standard.
Execute calls as per call cycle.
Advise manager on identified opportunities in the store (e.g. additional display and merchandising space).
Advise manager on out of stocks as per SOP.
Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
Daily monitoring of merchandiser activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated, and sorted out.
Deliver customer satisfaction by managing customer communication. This includes recording and promptly acting upon customer complaints, queries, and requests and providing feedback accordingly as per communication SOP and contact grid.
Actively build relationships with customers by engaging in active communication and resolving issues where required.
Ensure that all escalated queries and challenges are effectively dealt with and resolved.
Requirements
Grade 12
2 – 3 years merchandising experience
12 months experience in an FMCG merchandising environment (Beneficial)
Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.
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Title: Merchandiser Team Leader Gauteng
Company: Managed People Solutions
Location: Pretoria, South Africa
Category: Retail, Management
